Automated post-purchase feedback requests

Purpose

1.1. Automate post-purchase feedback requests for Cig kofte restaurant customers to systematically gather ratings, reviews, and input after an order, optimizing guest experience, review volume, and data insights.
1.2. Automates sending timely, targeted feedback reminders, increases review capture rates, automates follow-ups, and enables sentiment analysis.
1.3. Automator seamlessly handles feedback loops, reducing manual intervention, and supports data collection for continual process improvement and marketing.

Trigger Conditions

2.1. Automated trigger when a purchase is completed in the POS or online ordering system.
2.2. Automates feedback request dispatch after specified time post-order (e.g., 1 hour post-delivery).
2.3. Automation activates when transaction data is logged with associated customer contact information (phone/email/app).

Platform Variants

3.1. Twilio SMS
• Feature/Setting: Automate SMS sending via Programmable Messaging API. Sample: POST to /Messages API with order-triggered text.
3.2. SendGrid
• Feature/Setting: Automates feedback email using Transactional Email API. Configure dynamic templates for order ID and feedback links.
3.3. WhatsApp Business API
• Feature/Setting: Automates message via /messages endpoint, leveraging template messages post-purchase.
3.4. Mailchimp
• Feature/Setting: Automates triggered email campaigns using Campaign API + Logic to segment recent purchasers.
3.5. Shopify
• Feature/Setting: Automate post-purchase workflow using Flow app & Order Created trigger.
3.6. HubSpot
• Feature/Setting: Automates feedback task via Workflows, auto-assign activity after deal close.
3.7. Airtable
• Feature/Setting: Automates record creation for responses via API /v0/{baseId}/{tableName} for feedback tracking.
3.8. Slack
• Feature/Setting: Automates internal notification via chat.postMessage for every received feedback.
3.9. Google Sheets
• Feature/Setting: Automates entry via Sheets API v4, appending feedback in spreadsheet.
3.10. SurveyMonkey
• Feature/Setting: Automates survey dispatch using Webhooks + Collector API for new orders.
3.11. Typeform
• Feature/Setting: Automating form link generation using Create Form API, personalized links per order.
3.12. Salesforce
• Feature/Setting: Automates case/task creation via REST API after order completion for feedback tracking.
3.13. Zendesk
• Feature/Setting: Automates ticket setup to follow up with customer for feedback using Tickets API.
3.14. Intercom
• Feature/Setting: Automates post-purchase message via Conversations API targeting recent buyers.
3.15. Facebook Messenger
• Feature/Setting: Automates message delivery to customer using Send API post-order.
3.16. Pipedrive
• Feature/Setting: Automates activity scheduling with API POST /activities after deal status changes.
3.17. Zoho CRM
• Feature/Setting: Automates workflow rule for feedback task when sale completes using API.
3.18. ActiveCampaign
• Feature/Setting: Automates triggered email via Automations API post-purchase.
3.19. Freshdesk
• Feature/Setting: Automates ticket generation for feedback follow-up using Ticket API.
3.20. Discord
• Feature/Setting: Automates feedback alerts to channel using webhook integration after every request sent.

Benefits

4.1. Automates feedback collection and increases response rates for Çiğ Köfte restaurants.
4.2. Automator reduces manual workload, ensuring timely follow-ups and consistent data gathering.
4.3. Automating requests facilitates immediate insights for process improvement and targeted marketing.
4.4. Automated feedback loops enhance customer relationship management and brand reputation.
4.5. Automation builds a robust review base, important for local F&B industry competitive advantage.