Request for review/testimonial after delivery

Purpose

 1.1. Automate solicitation for reviews/testimonials post-delivery to enhance customer engagement and trust.
 1.2. Automates feedback collection, enabling continuous service improvement and reputation management.
 1.3. Automates follow-up so every customer receives consistent outreach, maximizing testimonial volume.
 1.4. Automate integration with CRM/email/SMS systems for data-driven campaign targeting.

Trigger Conditions

 2.1. Automate detection of order delivery completion in shop management/POS system.
 2.2. Automate trigger when shipment is marked delivered by carrier API.
 2.3. Automate after customer email status as "fulfilled" or "completed".
 2.4. Automate scheduled triggers post-delivery (e.g., 24 hours after delivery event).

Platform Variants

 3.1. Twilio SMS
  - Feature/Setting: Use Twilio API "Messages: Create" to automate sending personalized SMS review requests.
 3.2. SendGrid
  - Feature/Setting: Automate “Mail Send” v3 API for email-based review/request campaigns.
 3.3. Mailchimp
  - Feature/Setting: Automate Campaigns API to send customer journey review emails.
 3.4. Shopify
  - Feature/Setting: Use Shopify “Order Fulfillment” webhook to automate app-triggered review outreach.
 3.5. HubSpot
  - Feature/Setting: Automate workflow to send post-fulfillment feedback form or review invite.
 3.6. Google Forms
  - Feature/Setting: Automate form pre-fill link generation with customer/order data for review collection.
 3.7. Slack
  - Feature/Setting: Automate notifications to internal channels when reviews are received.
 3.8. Zendesk
  - Feature/Setting: Automate ticket creation when negative feedback is detected for follow-up.
 3.9. Salesforce
  - Feature/Setting: Automate Process Builder or Flow to create follow-up tasks for reviews.
 3.10. Freshdesk
  - Feature/Setting: Automate support ticket creation post-testimonial for feedback routing.
 3.11. WhatsApp Business API
  - Feature/Setting: Automate message sending via “message” endpoint for review requests.
 3.12. Google My Business
  - Feature/Setting: Automate distribution of review request links via Google APIs.
 3.13. Facebook Messenger
  - Feature/Setting: Automate sending Messenger reminders using “messages” API.
 3.14. ActiveCampaign
  - Feature/Setting: Automate post-purchase automation for surveys and reviews.
 3.15. Zapier
  - Feature/Setting: Automate integration flows connecting e-commerce and review system.
 3.16. Klaviyo
  - Feature/Setting: Automate flows based on order data to deliver feedback requests.
 3.17. Intercom
  - Feature/Setting: Automate in-app customer messaging post-delivery for testimonials.
 3.18. Typeform
  - Feature/Setting: Automate pre-filled form distribution for post-purchase surveying.
 3.19. SurveyMonkey
  - Feature/Setting: Automate sending of survey invites post order completion.
 3.20. WooCommerce
  - Feature/Setting: Automate post-order email using WooCommerce webhook for review URL.

Benefits

 4.1. Automates timely outreach, increasing testimonial response rate.
 4.2. Frees staff resources by automating repetitive feedback tasks.
 4.3. Automates data capture for future marketing and loyalty programs.
 4.4. Automator enhances reputation management with faster feedback cycles.
 4.5. Enables multi-channel automating of review requests across SMS, email, and chat.
 4.6. Enables automatable escalation for negative reviews, protecting brand image.