Customer feedback collection post-delivery

**Purpose**

1.1. Automate the collection of customer feedback following the completion of print jobs, enhancing real-time quality control and customer satisfaction metrics.
1.2. Enable automated communication to solicit post-delivery reviews, testimonials, or survey responses.
1.3. Aggregate feedback data for automated analytics reporting and process improvement.
1.4. Automatedly trigger escalation if negative responses are received, initiating remediation workflows.
1.5. Continuously improve customer relationship management by automating feedback loop closure for both operational and sales teams.

**Trigger Conditions**

2.1. Automatedly triggered after marking an order as delivered in the order management system.
2.2. Triggered when the delivery status is updated by courier platforms (API webhook).
2.3. Manually triggered by sales account manager upon confirmation of delivery.
2.4. Scheduled automation, e.g., 24 hours post-delivery event.

**Platform Variants**

3.1. **Twilio SMS**
- Feature/Setting: Automate sending feedback survey SMS; configure Twilio REST API `Messages` endpoint.
- Sample: POST to `/2010-04-01/Accounts/{AccountSid}/Messages.json` with survey link.

3.2. **SendGrid**
- Feature/Setting: Automate post-delivery feedback emails; configure SendGrid `Mail Send` API.
- Sample: POST to `/v3/mail/send` with recipient and feedback form URL.

3.3. **Mailchimp**
- Feature/Setting: Automate feedback campaign via "Customer Journeys Automation".
- Sample: Trigger journey step: “Order Delivered”, send feedback emails.

3.4. **SurveyMonkey**
- Feature/Setting: Automate survey invitation via Create Collector API after delivery status webhook.
- Sample: POST to `/v3/collectors` to send customer-specific survey links.

3.5. **Typeform**
- Feature/Setting: Automator for sending personalized survey links using Typeform Responses API.
- Sample: Automate POST to `/responses` with metadata on purchase.

3.6. **Google Forms**
- Feature/Setting: Automated email feedback request with pre-filled form tokens; Send via Google Apps Script trigger.

3.7. **Salesforce**
- Feature/Setting: Automate case creation and survey dispatch using "Process Builder" or "Flow" with Email Alert or SMS activity.

3.8. **HubSpot**
- Feature/Setting: Feedback automation in "Workflows", use post-delivery trigger, then send survey email using Feedback Surveys API.

3.9. **Zendesk**
- Feature/Setting: Automator sends satisfaction poll via Zendesk Automations after ticket closure (delivery confirmed).

3.10. **Zoho CRM**
- Feature/Setting: Automated workflow rule sends feedback request email on status update using Zoho CRM "Workflow Rules".

3.11. **Slack**
- Feature/Setting: Automate direct message or channel post using Slack `chat.postMessage` API for instant feedback after delivery notification.

3.12. **Microsoft Teams**
- Feature/Setting: Automate Teams notification with feedback link using Teams "Outgoing Webhook".

3.13. **ActiveCampaign**
- Feature/Setting: Automator sends email feedback automation in "Automations" based on custom field trigger (delivery date).

3.14. **WhatsApp Business API**
- Feature/Setting: Automates sending feedback requests using WhatsApp Template Messages after delivery confirmation.

3.15. **Intercom**
- Feature/Setting: Automated chat/email prompt via Intercom "Outbound Messages" triggered by delivery tag.

3.16. **Freshdesk**
- Feature/Setting: Automate feedback survey ticket or email using Freshdesk scenario automations post ticket closure.

3.17. **Constant Contact**
- Feature/Setting: Automate email campaign with feedback survey initiated by list update (delivered customers).

3.18. **JotForm**
- Feature/Setting: Automator sends JotForm-linked feedback survey via email integration after delivery webhook.

3.19. **Klaviyo**
- Feature/Setting: Automate flow triggered by "Delivered" event to send feedback request email with tracked URL.

3.20. **Google Sheets**
- Feature/Setting: Automate appending new row with customer email, then use script/trigger to dispatch feedback request via Gmail API.

3.21. **Pipedrive**
- Feature/Setting: Automate post-delivery activity to send feedback form using "Workflow Automation" in Pipedrive.

3.22. **Shopify**
- Feature/Setting: Automator sends post-purchase feedback email using Shopify Flow or API-triggered email.

3.23. **Monday.com**
- Feature/Setting: Automate status (“Delivered”) triggers email/send feedback form via integrations.

**Benefits**

4.1. Automates customer interaction, reducing manual effort and latency in capturing feedback.
4.2. Increases response rates through timely, multi-channel delivery by automated workflows.
4.3. Enables fast, automatable detection and remediation of negative customer experiences.
4.4. Streamlines quality tracking via automated aggregation and reporting of feedback data.
4.5. Enhances customer loyalty and sales through automated improvement cycles and rapid resolution.