Send satisfaction or feedback surveys post-purchase

Purpose

1.1. Automate the process of sending satisfaction or feedback surveys to customers post-purchase in electric scooter retail.
1.2. Enhance customer experience by capturing automated, real-time feedback on sales, service, or product quality.
1.3. Use automation to support continuous improvement and foster customer loyalty by quickly responding to issues.
1.4. Reduce manual follow-ups through survey automation, boosting efficiency and data consistency.
1.5. Automator tracks response rates, automates reminders, and escalates critical feedback for prompt resolution.

Trigger Conditions

2.1. Automated trigger on new sale completion in POS or e-commerce system.
2.2. Automatable dispatch when a delivery status updates to "Delivered".
2.3. Automated event following a closed customer support ticket.
2.4. Time-based automation, such as X days after scooter registration.
2.5. Trigger from CRM automation when “customer onboarding” task is set to complete.

Platform Variants

3.1. Mailchimp
• API: /campaigns/create for automating email survey campaign dispatch.
3.2. Twilio SMS
• API: Messages.create—automates SMS survey link delivery to customer phone.
3.3. SendGrid
• API: /mail/send—automated email survey sending with follow-up reminders.
3.4. SurveyMonkey
• Endpoint: /v3/surveys/send—automates survey initiation and collects responses.
3.5. Google Forms
• Feature: Prefilled survey links automatedly sent via email or SMS post-sale.
3.6. Typeform
• Webhooks/API: Automated creation of individualized feedback links.
3.7. Zendesk
• Trigger: Ticket solved triggers automated survey via end-user email.
3.8. HubSpot
• Workflow: Automated survey emails via “Feedback Survey” function post-deal close.
3.9. Salesforce
• Process Builder/API: Automates survey dispatch from Service Cloud on case completion.
3.10. Freshdesk
• Scenario Automator: Sends automated surveys on ticket resolution.
3.11. Facebook Messenger
• API: /me/messages sends automated surveys in chat post-purchase.
3.12. WhatsApp Business API
• sendMessage—Automated survey invitations via WhatsApp.
3.13. ActiveCampaign
• Automation: “Send email” step for automator-driven feedback survey.
3.14. Microsoft Power Automate
• Connector: Outlook/Forms—automates survey invitations on new purchase event.
3.15. Intercom
• Campaigns: Automatedly configured to send satisfaction surveys after chat completion.
3.16. Slack
• API: chat.postMessage posts automated internal links for NPS feedback.
3.17. Zoho CRM
• Workflow Rule: Sends automated survey email when deal moves to “closed-won”.
3.18. Pipedrive
• Workflow: Automates satisfaction survey dispatch on stage change.
3.19. Shopify
• Order webhook triggers automated survey email via integration.
3.20. JotForm
• API: Sends automated feedback survey links after e-commerce purchase detected.
3.21. Mailjet
• Send API: Automated survey email campaign triggered by order status update.

Benefits

4.1. Streamlines and automates customer satisfaction data collection.
4.2. Automation eliminates manual errors and delays in survey distribution.
4.3. Enables automator-driven personalized communications.
4.4. Automates real-time feedback loop for rapid response to negative reviews.
4.5. Automatable analytics track survey results and monitor customer sentiment trends.
4.6. Improves efficiency by automating reminders and escalations for unresponsive users.
4.7. Increases response rates through multi-channel automated outreach.
4.8. Automation enhances overall customer relationship management scalability and quality.