Customer Service and CommunicationPurpose
1.2. Automatedly assign loyalty points based on the ticket purchase value, route frequency, or customer activity.
1.3. Automate personalized communications regarding loyalty status, upcoming rewards, and program offers via multi-channel delivery.
1.4. Enable automated loyalty tracking, redemption, customer segmentation, and reporting for corporate-level oversight.
1.5. Automate customer engagement by triggering targeted retention campaigns and upsell notifications under the loyalty program infrastructure.
Trigger Conditions
2.2. Customer self-registers or updates profile—initiate automated loyalty enrollment if new or points update if existing.
2.3. Automated detection of milestone events: e.g., 10th ticket purchase, birthday, or inactivity (predefined conditions).
2.4. Backend system updates via CRM integration—when a loyalty program logic change occurs.
Platform Variants
• Feature/Setting: Configure Loyalty Management API for automated member creation and points transaction logging.
3.2. HubSpot
• Feature/Setting: Automate contact property updates and trigger workflows via Loyalty Enrollment workflows.
3.3. Twilio
• Feature/Setting: Use Programmable Messaging API to automatedly notify customers of enrollment and point balances.
3.4. Mailchimp
• Feature/Setting: Automate send of loyalty status or reward offers via Customer Journeys and event-based triggers.
3.5. Zendesk
• Feature/Setting: Utilize Triggers to automatically generate support tickets for loyalty queries or point redemption requests.
3.6. Intercom
• Feature/Setting: Automate chat messages on user events, such as completed purchases, to invite loyalty program signup.
3.7. Microsoft Power Automate
• Feature/Setting: Configure “When a new record is created” (Dynamics 365) to automate loyalty processes.
3.8. Google Sheets
• Feature/Setting: Automatedly update loyalty points spreadsheet on new sales row via Apps Script triggers.
3.9. Freshdesk
• Feature/Setting: Use Automations to trigger loyalty info mail on ticket resolution for feedback and points.
3.10. Shopify
• Feature/Setting: Setup Flow to automate customer tagging and notification on loyalty milestones after checkout.
3.11. WooCommerce
• Feature/Setting: Automate loyalty point assignments using “Order Completed” webhook.
3.12. Zapier
• Feature/Setting: Configure automated workflows to sync loyalty member creation between ticketing CRM and rewards system.
3.13. Pipedrive
• Feature/Setting: Automate deal updates to loyalty account status upon successful ticket sales.
3.14. ActiveCampaign
• Feature/Setting: Automate segmented email sequences based on loyalty program triggers (API event triggers).
3.15. Slack
• Feature/Setting: Automated notification to customer service teams via Incoming Webhooks on VIP loyalty events.
3.16. Oracle CX
• Feature/Setting: Automate loyalty tier transitions via RESTful Loyalty Program APIs.
3.17. Segment
• Feature/Setting: Activate audience segment automation for loyalty targeting through Track API events.
3.18. Facebook Messenger
• Feature/Setting: Automate loyalty enrollment messages via Messenger API based on booking completion.
3.19. Sendinblue
• Feature/Setting: Automated transactional email on point accrual using Event Automation triggers.
3.20. Gorgias
• Feature/Setting: Automate customer loyalty notifications and macros on support tickets with status automation.
Benefits
4.2. Increases customer retention through automated, timely, and personalized program communication.
4.3. Enhances accuracy in tracking and assigning loyalty rewards by minimizing human errors.
4.4. Automated reporting and analytics enable data-driven decisions on loyalty campaigns.
4.5. Automates multi-channel engagement, supporting higher satisfaction and program uptake.