Feedback request for resolved issues

Purpose

1.1. Automate feedback requests once a customer’s support ticket regarding an adult DVD purchase or issue is resolved.
1.2. Collect timely, relevant customer feedback to improve service, compliance, and experience in entertainment retail.
1.3. Reduce manual follow-up, ensure consistent outreach, and channel responses for review and quality assurance.
1.4. Support compliance with age restrictions and customer privacy mandates for adult content businesses.

Trigger Conditions

2.1. Customer service ticket is marked ‘resolved’ or ‘closed’.
2.2. Status update via CRM, helpdesk, or POS system.
2.3. Email confirmation of resolution sent to customer.
2.4. Customer does not reopen ticket within a predefined period (e.g., 24 hours).

Platform Variants

3.1. Twilio SMS
• Feature/Setting: Use SMS Send API; configure to send templated feedback request after ticket status is ‘resolved’.
3.2. SendGrid
• Feature/Setting: Configure Transactional Email API; trigger email survey upon ticket closure event.
3.3. Zendesk
• Feature/Setting: Automations & Triggers; set rule to send Zendesk Satisfaction Survey after status ‘Solved’.
3.4. Freshdesk
• Feature/Setting: Automations → Ticket Updates; send feedback email on ticket closure event.
3.5. Intercom
• Feature/Setting: Series Automation; follow-up message after ‘conversation closed’ event.
3.6. HubSpot
• Feature/Setting: Service Workflows; trigger post-resolution email with embedded feedback form.
3.7. Salesforce Service Cloud
• Feature/Setting: Process Builder/Workflows; auto-send feedback survey after case closes.
3.8. Google Forms
• Feature/Setting: API webhook URL in helpdesk; send automated survey invitation via form link.
3.9. SurveyMonkey
• Feature/Setting: Use Collector API; trigger survey invite email based on status webhook.
3.10. Mailgun
• Feature/Setting: Messages API; send survey email on ticket resolution via automation request.
3.11. Zoho Desk
• Feature/Setting: Workflow Automation; trigger feedback request on ticket ‘closed’ state.
3.12. Microsoft Power Automate
• Feature/Setting: Automated Flow; watch ticket status and send Office 365 or Outlook email feedback prompt.
3.13. Pipedrive
• Feature/Setting: Workflow Automation; dispatch feedback request when ‘deal’ support issue marked ‘won’.
3.14. Slack
• Feature/Setting: Workflow Builder or Incoming Webhooks; send post-resolution feedback prompt in DM/channel.
3.15. Facebook Messenger
• Feature/Setting: Messenger Send API; deliver quick reply survey after support chat closes.
3.16. Typeform
• Feature/Setting: Webhooks; email or SMS survey invite using completed ticket event data.
3.17. ActiveCampaign
• Feature/Setting: Automations; trigger follow-up campaign by resolved ticket tag.
3.18. Monday.com
• Feature/Setting: Automations; send feedback form link upon status change to ‘done’.
3.19. Jotform
• Feature/Setting: API/webhook; email feedback form link when ticket closes.
3.20. Airtable
• Feature/Setting: Automations; update record on ticket closure to send email feedback survey.
3.21. WhatsApp Business API
• Feature/Setting: Message Template; send survey request after case closure.
3.22. Klaviyo
• Feature/Setting: Flows; initiate feedback solicitation series upon post-purchase/support resolution.

Benefits

4.1. Streamlines post-issue feedback collection, boosting data consistency and insights.
4.2. Reduces staff workload by eliminating manual follow-up tasks.
4.3. Enhances reputation through timely, professional outreach and responsiveness.
4.4. Encourages greater customer participation with channel preferences (SMS, email, chat).
4.5. Supports compliance and privacy through automated, auditable communications.
4.6. Enables ongoing service improvement in adult entertainment retail.