Automated responses to common inquiries via chat or email

Purpose

1.1. Automate delivering fast and consistent responses to frequent queries about exhibitions, artists, artwork purchases, gallery hours, and visitor policies.
1.2. Automatedly ensure customer inquiries via chat or email are promptly addressed without manual intervention.
1.3. Automator reduces repetitive workload for staff by automating FAQ replies and requests for information.
1.4. Automation provides visitors instant support, enhancing customer satisfaction and freeing staff for complex support.

Trigger Conditions

2.1. Receipt of new chat message containing keywords related to opening hours, location, artist info, or artwork availability.
2.2. Incoming email with subject or content matching preconfigured FAQ phrases or requests.
2.3. Automated after-hours detection for instant automatic replies about business hours.
2.4. Automator triggers when customer selects “Contact Us” on gallery website or social channels.

Platform Variants

3.1. Zendesk Support
• Feature/Setting: Automate ‘Triggers’ and ‘Macros’ for auto-responses; configure automated macro action for FAQs.
3.2. Intercom
• Feature/Setting: Automate ‘Inbox Rules’ and ‘Custom Bots’ for predefined pathways and responses.
3.3. Freshdesk
• Feature/Setting: Automation rules to send canned responses based on ticket content; automation in ‘Scenario Automations’.
3.4. Salesforce Service Cloud
• Feature/Setting: Setup ‘Auto-Response Rules’ and ‘Omni-Channel Presence’ for automating reply flows.
3.5. HubSpot Service Hub
• Feature/Setting: Use ‘Workflows’ and ‘Conversation Bots’ automator for common inquiries.
3.6. LiveChat
• Feature/Setting: Automated greetings & canned response triggers in ‘ChatBot’ section.
3.7. Drift
• Feature/Setting: Automate ‘Playbooks’ for chat; configure ‘Bot Actions’ for replies.
3.8. Twilio Studio
• Feature/Setting: Automate ‘Chat Flow’ for SMS and WhatsApp using Studio “Widgets”.
3.9. WhatsApp Business API
• Feature/Setting: Preconfigure automated ‘Quick Replies’ and auto-messages.
3.10. Microsoft Teams
• Feature/Setting: Automation with ‘Power Automate’—trigger auto-replies in chat channels.
3.11. Slack
• Feature/Setting: Automate using ‘Workflows’ for FAQs; configure automated DM responses.
3.12. Google Workspace (Gmail)
• Feature/Setting: Set up ‘Templates’ and automate via ‘Filters’ for inbound automatable inquiries.
3.13. Outlook 365
• Feature/Setting: ‘Rules’ and ‘Quick Steps’ to automate canned replies for common subjects.
3.14. Facebook Messenger
• Feature/Setting: Configure automated ‘Response Assistant’ for instant messages.
3.15. Telegram Bot API
• Feature/Setting: Automate scripted answers using Bot ‘Handlers’ for inquiry keywords.
3.16. Zoho Desk
• Feature/Setting: Automation ‘Rules’ and ‘Blueprints’ for automatedly responding to tickets.
3.17. SendGrid
• Feature/Setting: ‘Inbound Parse Webhook’ and automated reply via API; configure auto-responder templates.
3.18. Mailgun
• Feature/Setting: ‘Routes’ with automated reply scripts for detected FAQ matches.
3.19. Tidio
• Feature/Setting: Chatbot flows; automated message sequences for website visitors.
3.20. Crisp
• Feature/Setting: Automate triggers and canned responses via ‘Crisp Bot’ automator flows.
3.21. HelpScout
• Feature/Setting: ‘Workflows’ and auto-reply triggers for automating specific inquiry emails.
3.22. Genesys Cloud
• Feature/Setting: Automate ‘Bot Flows’ and ‘Email Auto-Responder’ settings to cover inbound questions.

Benefits

4.1. Automates response cycles for visitors, providing immediate engagement even after-hours.
4.2. Reduces staff workload through automation of repetitive communications.
4.3. Automator increases accuracy and consistency in information provided to customers.
4.4. Automated systems learn and improve, expanding gallery’s automatable support capabilities.
4.5. Automating replies elevates the visitor experience, boosting satisfaction and retention.