FAQ and resource delivery through automated chatbots

Purpose

1.1. Automate common visitor interactions by delivering fine art gallery FAQs and resources through chatbots across digital channels.
1.2. Enable art gallery customers to access automated responses on opening hours, artwork provenance, exhibition schedules, artist bios, guided tours, and art purchasing instructions.
1.3. Automates visitor support, reduces staff workload, centralizes gallery information, and ensures 24/7 customer self-service.
1.4. Supports multilingual automated dialogues for international art buyers and collectors.

Trigger Conditions

2.1. Visitor initiates chat via website, mobile app, or messaging channel.
2.2. Customer selects FAQ topic or types question related to gallery visits, artist details, or purchasing art.
2.3. Automated follow-up is triggered when a resource (PDF, link, image) is requested via chatbot.
2.4. Automated alerts to human agents for escalations or when requested info is outside chatbot knowledge.

Platform Variants

3.1. Twilio Autopilot
• Feature/Setting: Automates SMS and WhatsApp FAQs—configure "Task" for each FAQ topic, set up Twilio webhook to deliver resource files.

3.2. Intercom
• Feature/Setting: Automates customer chat widget on gallery site—build FAQ bots with "Custom Bots", connect to automated resource delivery via Intercom API.

3.3. Drift
• Feature/Setting: Automates visitor qualification and FAQ delivery—use "Playbooks" for FAQ automation, set API actions for resource sending.

3.4. Zendesk Answer Bot
• Feature/Setting: Automates ticket deflection—add gallery FAQ triggers in "Guide", automate attachments and links in automatable responses.

3.5. LiveChat
• Feature/Setting: Automates FAQ interaction—create "ChatBot" scenarios, automate gallery info messaging via integrations.

3.6. Google Dialogflow
• Feature/Setting: Automates conversational flows—design "Intents" for art FAQs, automate webhook fulfillment to resource repository.

3.7. Facebook Messenger Platform
• Feature/Setting: Automates resource-rich FAQ responses—set up "persistent_menu" and automatable "Quick Replies", configure webhook for media.

3.8. Microsoft Bot Framework
• Feature/Setting: Automates multi-channel art FAQs—create "LUIS-enabled bot", set "QnA Maker" integration, automate file handovers.

3.9. Telegram Bot API
• Feature/Setting: Automates FAQ chat and resource drops—configure "/faq" commands, automate "sendDocument" for PDF delivery.

3.10. WeChat Official Account
• Feature/Setting: Automates art gallery queries—implement auto-replies in "Auto Reply" settings; automate document push with "Customer Service API".

3.11. Slack
• Feature/Setting: Automates internal gallery staff FAQ—configure "Slackbot" triggers; automate file shares via Slack API.

3.12. HubSpot Conversations
• Feature/Setting: Automates visitor FAQ flows—set up "Chatflow" with knowledge base automation, configure media sharing via automation.

3.13. SendBird
• Feature/Setting: Automates in-app messaging bots—implement "Bot Interface" for FAQ automation, automate resource sends with "FileMessage" API.

3.14. WhatsApp Business API
• Feature/Setting: Automates gallery support—use "message templates" for FAQ, automate file messages via Media Message API.

3.15. Kustomer
• Feature/Setting: Automates omnichannel customer FAQs—set "Shortcut" replies, automate attachment delivery through API.

3.16. Freshdesk Messaging
• Feature/Setting: Automates gallery chat support—use "Bot" builder for FAQ, automate sending of brochures with "Custom Actions".

3.17. Genesys Cloud
• Feature/Setting: Automates customer query routing and FAQ—design "Digital Bots", automate knowledge base articles push.

3.18. IBM Watson Assistant
• Feature/Setting: Automates art-related queries—create "Dialog Skills" for FAQ, automate resource distribution via "Webhooks".

3.19. ManyChat
• Feature/Setting: Automates gallery Messenger FAQs—set up "Flows" for instant responses, automate file attachments.

3.20. Landbot
• Feature/Setting: Automates interactive FAQ bots for galleries—design conversational UI to automatedly deliver image or document resources.

3.21. Chatfuel
• Feature/Setting: Automates Messenger FAQ—build "Blocks" for different gallery questions, automate Image/File sending via API.

3.22. Tars
• Feature/Setting: Automates website chatbot—create "Chat Flow" for gallery FAQs, automate brochure delivery via auto-responses.

Benefits

4.1. Fully automates routine support, freeing gallery staff for higher-value tasks.
4.2. Automates 24/7 FAQ and resource delivery, improving visitor satisfaction.
4.3. Reduces response times through automation, leading to faster art inquiries and transactions.
4.4. Automates personalized resource sharing, supporting different user queries across languages and channels.
4.5. Enables scalable, automatable customer service as gallery visitor volume grows.
4.6. Automates consistent communication and maintains brand tone across all digital points of contact.