Warranty expiration notifications to customers

Purpose

1. Notify customers in advance when their air compressor warranty is about to expire.

2. Reduce support load by proactively advising of expiry to prompt renewals or service contract upsells.

3. Improve customer satisfaction by ensuring customers are not surprised by lapsed coverage.

4. Generate opportunities for after-warranty service sales.

5. Enhance brand reputation for reliability and customer care.

Trigger Conditions

1. Warranty records stored in CRM or ERP reach X days before expiration (configurable: e.g., 30, 15, 7 days).

2. Customer contact info (email, mobile, address) is available.

3. Warranty status is “Active”.

4. Communication hasn’t already been sent for the current period.

Platform Variants

1. Twilio SMS

• Function: Messaging API – send SMS with dynamic content.
  
• Sample: Configure Messaging Service, set message body: “Your warranty for Compressor #1234 expires in 30 days.”
  

2. SendGrid

• Function: Email API – transactional email trigger.
  
• Sample: Dynamic email template with {{serial_no}} and {{expiry_date}} placeholders.
  

3. Salesforce

• Function: Process Builder or Flow – automate emails/SMS on warranty objects.
  
• Sample: Trigger flow on Warranty object with expiration date check.
  

4. HubSpot

• Function: Workflow automation – scheduled email.
  
• Sample: List segmentation based on warranty expiry date property.
  

5. Microsoft Power Automate

• Function: Scheduled Cloud Flow – fetch expiring warranties; send via email/SMS action.
  
• Sample: Cron job, O365 Email action, Twilio connector.
  

6. Zoho CRM

• Function: Workflow Rules – automated emails from record field triggers.
  
• Sample: Rule on “Warranty Expiry Date” minus 30 days.
  

7. Mailgun

• Function: Email API – programmatic email notifications.
  
• Sample: Route, set message variables from warranty data.
  

8. Slack

• Function: Incoming Webhook – send internal reminders to sales/support.
  
• Sample: Trigger on expiring warranty; webhook post to #renewals-channel.
  

9. SAP

• Function: SAP Business Workflow – notification from warranty module.
  
• Sample: Schedule workflow from table V_T370W (warranty objects).
  

10. Google Workspace (Gmail API)

• Function: Scripted send – Google Apps Script triggered from Sheets/Calendar.
  
• Sample: Trigger on Sheet date column match.
  

11. Intercom

• Function: Automated message – in-app or email for users with expiring warranties.
  
• Sample: Filtered user segment, targeted campaign.
  

12. Freshdesk

• Function: Automated ticketing – open renewal ticket when warranty nearing end.
  
• Sample: Observer rule, ticket created for account manager.
  

13. Zendesk

• Function: Trigger/Automation – send customer email and log ticket.
  
• Sample: Trigger on custom “Warranty Expiry” field update.
  

14. ActiveCampaign

• Function: Automated Email Campaigns – date-based automations.
  
• Sample: “Date Occurs” trigger with dynamic warranty content.
  

15. Pipedrive

• Function: Workflow Automation – customizable email or activity reminder.
  
• Sample: Custom workflow on “warranty expiry” deal field.
  

16. Airtable

• Function: Automation – find expiring warranties, send Email/Slack message.
  
• Sample: Scheduled Automation, Airtable SendGrid block.
  

17. Monday.com

• Function: Automations – notify item owners based on date columns.
  
• Sample: “When date arrives send email to person in column.”
  

18. Oracle NetSuite

• Function: SuiteFlow – workflow for record-based notifications.
  
• Sample: User Event Script for Warranty record.
  

19. Shopify

• Function: Notification API – if serialized warranty-based sales.
  
• Sample: Private app webhook, send email to customer.
  

20. WhatsApp Business API

• Function: Send notifications via chat; opt-in required.
  
• Sample: Pre-approved message template: “Your warranty expires in X days.”
  

21. DocuSign

• Function: Reminders for warranty renewal contract signatures.
  
• Sample: Workflow rule for expiring warranties.
  

22. ClickSend

• Function: SMS/Email API for reminders.
  
• Sample: Automated job with templated reminder.
  

Benefits

1. Minimizes overlooked warranty expiries and improves customer retention.

2. Streamlines service contract upselling or extension offers.

3. Enhances productivity by reducing manual tracking and outreach workload.

4. Ensures timely communication through preferred customer channels.

5. Provides audit trail and insights for future marketing or service improvements.