Customer Service & ReportingPurpose
1.2. Automate notifications to patients, families, and referring hospitals, ensuring all stakeholders are aware and prepared for post-transport care or review sessions.
1.3. Eliminate manual tracking, minimize errors, and provide auditable digital logs for compliance and reporting purposes.
Trigger Conditions
2.2. Scheduling of a patient discharge indicating a follow-up is necessary.
2.3. Upon completion of patient handover, system detects a pending follow-up as per standard procedures.
2.4. Reminder triggers at set intervals (e.g., 24, 48, 72 hours before appointment) or based on custom workflow rules defined by admin.
Platform Variants
3.1. Twilio SMS
• Feature/Setting: SMS API for automated message dispatch; Configure with appointment details and patient contact.
3.2. SendGrid Email
• Feature/Setting: Transactional Templates and Mail Send API; Preload appointment reminder templates, recipient email, and send time.
3.3. Outlook Calendar
• Feature/Setting: Calendar API; Automate creation of appointment events and invitations.
3.4. Google Calendar
• Feature/Setting: Events API; Insert new follow-up events for patient and staff with reminders enabled.
3.5. Slack
• Feature/Setting: Scheduled messaging via Chat API; Notify case managers in a dedicated channel before appointments.
3.6. Microsoft Teams
• Feature/Setting: Schedule message delivery via Teams Bots; Auto-notify medical coordinators and dispatchers.
3.7. WhatsApp Business API
• Feature/Setting: Automatic message scheduling; Send reminder texts to patient’s WhatsApp numbers.
3.8. HubSpot
• Feature/Setting: Workflow automation and Tasks API; Trigger tasks and reminders for medical staff and case managers.
3.9. Salesforce Health Cloud
• Feature/Setting: Process Builder and Email Alert; Automate outreach based on case milestones.
3.10. Zoho CRM
• Feature/Setting: Scheduler and Notification module; Setup custom time-based follow-up triggers.
3.11. Mailchimp
• Feature/Setting: Customer Journey builder; Automate series of reminder emails.
3.12. ActiveCampaign
• Feature/Setting: Automated follow-up campaign; Set up action triggers and schedule follow-up messages.
3.13. Viber Business Messages
• Feature/Setting: Schedule API outbound messages to patient phones.
3.14. Telegram Bot
• Feature/Setting: Auto-send appointments using Bot API; push reminders to subscribers.
3.15. Facebook Messenger
• Feature/Setting: Messenger API; Automate delivery of chat reminders to patient’s Facebook accounts.
3.16. Intercom
• Feature/Setting: Series and Outbound Messages; Time-based push notifications to users.
3.17. PagerDuty
• Feature/Setting: Alert scheduling and push for on-call staff.
3.18. Pipedrive
• Feature/Setting: Automatic Activity & Reminder updates via API; sync appointments with reminders.
3.19. Google Sheets
• Feature/Setting: Scripted triggers to email/SMS reminders based on row data changes.
3.20. Asana
• Feature/Setting: Task creation with due dates and automated assignee notification.
3.21. Monday.com
• Feature/Setting: Automations to send notifications or external messages when follow-up status changes.
3.22. ClickSend
• Feature/Setting: API to send scheduled SMS or Voice reminders.
3.23. RingCentral
• Feature/Setting: Automated outbound calls or messages via their Messaging API.
3.24. Discord
• Feature/Setting: Bot-based reminders to teams monitoring air ambulance dispatch updates.
3.25. Airtable
• Feature/Setting: Automations triggered on date fields for appointment reminders.
Benefits
4.2. Improves patient compliance and satisfaction by reducing no-shows.
4.3. Increases operational transparency and accountability with digital audit trails.
4.4. Enhances service reputation by delivering reliable follow-ups and prompt communication.