Customer & Supplier Engagement AutomationPurpose
1.2. Reduce manual workload in notifying stakeholders throughout order shipping, processing, and logistics phases.
1.3. Enhance transparency and communication, decreasing support queries about order status.
1.4. Provide automated alerts to accelerate issue resolution for delayed or rescheduled deliveries.
1.5. Improve customer satisfaction by maintaining proactive engagement from dispatch to final delivery.
Trigger Conditions
2.2. Order status changes to “In Transit,” “Delayed,” or “Delivered.”
2.3. ETA recalculated or milestone (e.g., customs clearance, loading, unloading) is met or missed.
2.4. Exception event occurs (e.g., address issues, inclement weather, technical failure).
2.5. Scheduled notification time or periodic update interval reached.
Platform Variants
• Feature/Setting: Configure SendMessage API to send shipment status; e.g., “body=Your order #987 ETA: July 7.”
3.2. SendGrid
• Feature/Setting: Use Mail Send API, dynamic templates for personalized ETA/milestone emails.
3.3. Slack
• Feature/Setting: Use chat.postMessage method to notify teams/channels on milestone achievement.
3.4. Microsoft Teams
• Feature/Setting: Webhook connector to post delivery updates to specific Teams channels.
3.5. WhatsApp Business API
• Feature/Setting: Message Template API for sending structured delivery ETAs and milestones.
3.6. SAP ERP
• Feature/Setting: Trigger outbound delivery status IDOC; configure Custom Notification BAPI.
3.7. Salesforce
• Feature/Setting: Use Process Builder/Flow with Messaging API for customer notification upon delivery update.
3.8. HubSpot
• Feature/Setting: Use Workflows to trigger automated emails/SMS with delivery milestones using custom properties.
3.9. Shopify
• Feature/Setting: Use Order fulfillment API webhook to trigger notification flows.
3.10. Oracle NetSuite
• Feature/Setting: Saved search triggers workflow, uses SuiteTalk API to push status to custom notification service.
3.11. Zendesk
• Feature/Setting: Trigger Automations to send ticket updates or pro-active notifications on shipment changes.
3.12. Mailgun
• Feature/Setting: Send API to dispatch milestone/ETA notification emails.
3.13. SMSGlobal
• Feature/Setting: HTTP SMS API for bulk milestone/ETA SMS to stakeholder lists.
3.14. Google Workspace (Gmail)
• Feature/Setting: Gmail API to auto-send milestone updates as customized messages.
3.15. Microsoft Outlook/365
• Feature/Setting: Microsoft Graph API to automate email notifications upon trigger in logistics system.
3.16. ServiceNow
• Feature/Setting: Workflow Editor to run notification flows on incident or request update (delivery ticket).
3.17. Jira
• Feature/Setting: Automation rules to send notifications on linked delivery or procurement issues.
3.18. Zoho CRM
• Feature/Setting: Workflow Rules to send messages/emails via Zoho Mail/send SMS on status change.
3.19. Freshdesk
• Feature/Setting: Ticket workflow to trigger notifications based on fulfillment milestones with API integration.
3.20. Pipedrive
• Feature/Setting: Webhook and Automations to notify deal stakeholders on delivery phase transitions.
3.21. Intercom
• Feature/Setting: Auto-messages triggered by webhook when delivery status/milestone is updated.
3.22. Amazon SNS
• Feature/Setting: Topic-based notifications for milestone/ETA changes via SMS/email endpoints.
3.23. SAP Ariba
• Feature/Setting: Event-based triggers to send notifications through Ariba Network to suppliers on orders/milestones.
Benefits
4.2. Increased visibility for customers and suppliers minimizes uncertainty and delays.
4.3. Automation ensures consistent, timely information sharing across multiple channels.
4.4. Fewer inbound inquiries and support tickets on order status or delivery issues.
4.5. Enhanced brand perception through proactive, multi-channel engagement.
4.6. Improved supply chain reliability and trust with real-time milestone transparency.