Customer notification of part recalls or advisories

Purpose

1. Automatically notify customers (airlines, owners, operators, MROs) of part recalls or advisories to ensure aircraft safety, regulatory compliance, and minimize risk.

2. Reduce manual tracking, ensure real-time dissemination, and provide traceable communication.

3. Integrate fleet and contact databases for instant, sector-specific targeting.

4. Deliver notifications through multi-channel digital and direct means, maintaining delivery records for audits.

Trigger Conditions

1. Entry or update of recall/advisory in compliance or product management system.

2. Regulatory alert (FAA, EASA, etc.) ingestion via API/webhook.

3. Scheduled or batch publishing windows for advisories.

4. Customer-specific asset tracking changes (e.g., aircraft in affected fleet).

Platform Variants

1. Salesforce

• Feature/Setting: Outbound Message via Process Builder to webhook; auto-push recall record fields.
  

2. Microsoft Dynamics 365

• Feature/Setting: Power Automate Flow, “When a record is updated”; configure recall alerts to customer contacts.
  

3. Twilio SMS

• Feature/Setting: Messaging API; set 'from' for brand, insert dynamic advisory content.
  

4. SendGrid

• Feature/Setting: Send Mail API; template for HTML email, fill fields from advisory record.
  

5. AWS SES

• Feature/Setting: SendEmail API; custom subject/body from advisory event.
  

6. Mailchimp

• Feature/Setting: Campaigns API; trigger segment list & advisory template send.
  

7. HubSpot

• Feature/Setting: Workflow trigger on advisory property update; enroll customers and send notification email.
  

8. ServiceNow

• Feature/Setting: Business Rule, script notification to contact roles on recall update.
  

9. Zendesk

• Feature/Setting: Trigger, Notify Target; create ticket and send message to tagged customer group.
  

10. Intercom

• Feature/Setting: Message API; send outbound advisory chat for tagged user segments.
  

11. Freshdesk

• Feature/Setting: Automation Rule, send bulk email to filtered list based on asset ownership.
  

12. Slack

• Feature/Setting: Incoming Webhook; alert internal teams/channels on recall broadcast.
  

13. Microsoft Teams

• Feature/Setting: Connector, send actionable card with recall details to compliance channel.
  

14. Zapier

• Feature/Setting: Trigger on advisory spreadsheet/database change, multi-channel notifications.
  

15. Google Workspace (Gmail)

• Feature/Setting: Apps Script; schedule message from recall sheet update.
  

16. Notion

• Feature/Setting: Database trigger and comment/mention update for internal support tracking.
  

17. Asana

• Feature/Setting: Rule to auto-create task for affected customer support contacts.
  

18. Monday.com

• Feature/Setting: Automation recipe on item change, notify all involved users.
  

19. Smartsheet

• Feature/Setting: Notification Rule, send update to contacts linked to affected part.
  

20. Pipedrive

• Feature/Setting: Workflow automation, send email to customers filtered by aircraft/asset.
  

Benefits

1. Ensures regulatory compliance and safety transparency.

2. Accelerates customer response, reducing operational risk.

3. Minimizes manual errors in notification processes.

4. Provides audit trails and acknowledgment confirmation.

5. Supports communication via customer-preferred channels for maximum reach.