Chatbot for basic support questions

Purpose

1.1. Automate responses to frequent or repetitive customer inquiries (eg. order tracking, stock status, product recommendations, return policy) for airbrushing supply retail.
1.2. Reduce manual workload for support staff by instantly handling common queries and low-complexity troubleshooting.
1.3. Provide 24/7 personalized assistance to website visitors and buyers via messaging platforms, increasing satisfaction and potential sales conversions.
1.4. Guide users to relevant products (compressors, airbrush types, paints) and process order modifications without delay.
1.5. Capture leads, escalate unresolved cases, and provide consistent onboarding to new customers.

Trigger Conditions

2.1. Customer submits support request via chat widget, website contact form, or SMS.
2.2. Incoming message matches predefined intent (eg. "Where is my order?", "How do I use this airbrush?") in the chatbot's FAQ.
2.3. After-hours or high volume triggers fallback to automated responses.
2.4. Integration receives webhook/event from e-commerce or CRM system denoting a support event.

Platform Variants

3.1. Twilio SMS
• Feature/Setting: SMS Autoresponder — Configure webhook to receive SMS, map keywords to scripted replies, escalate to agent if unanswered.
• Sample: Use "Messaging Webhook" for receiving messages and auto-response logic.

3.2. SendGrid
• Feature/Setting: Inbound Parse Webhook — Parse support emails to initiate automated response and forward unresolved queries to human inbox.
• Sample: Parse "[email protected]", route by AI classifier.

3.3. Facebook Messenger (Meta for Developers)
• Feature/Setting: Messenger Webhook/API — Deploy AI chatbot to respond to product queries, order tracking, and collect feedback.
• Sample: Set up "Messenger bot" with Page Access Token and Quick Replies.

3.4. WhatsApp Business Cloud API
• Feature/Setting: Automated Messaging — Use template messages for FAQs, integrate with e-commerce backend to answer shipping questions.
• Sample: Configure "Webhook for messages" with automation logic.

3.5. Google Dialogflow CX
• Feature/Setting: Agent Routing/Intents — Build dialog flow for tier-1 support, utilize fulfillment for live order lookup or escalation.
• Sample: Map "OrderStatus" intent to webhook fulfillment.

3.6. Zendesk
• Feature/Setting: Answer Bot — Configure triggers based on ticket type; integrate with Help Center for automated resource links.
• Sample: Enable "Answer Bot", map triggers to article tags.

3.7. Intercom
• Feature/Setting: Custom Bots — Define rules for common inquiries, route complex queries to live agent queue.
• Sample: Use "Task Bots" for pre-purchase questions.

3.8. LiveChat
• Feature/Setting: ChatBot Integration — Connect AI chatbot for after-hours support, sync transcripts with customer CRM profile.
• Sample: Setup "Bots in Chat" session on peak support times.

3.9. Drift
• Feature/Setting: Playbooks/Chat Triggers — Use rule-based playbooks for engagement, deploy order-related responses and calendar bookings.
• Sample: Configure "Meeting Booking Playbook".

3.10. Microsoft Teams Bots
• Feature/Setting: Bot Framework — Respond to internal or partner support queries about supplies and fulfillment status.
• Sample: Build bot using "Bot Services", connect to store database.

3.11. Slack
• Feature/Setting: Slack App Bot — Deploy for team or reseller support, auto-reply with resource links, escalate flagged issues.
• Sample: Run "Slash Command" for airbrush troubleshooting.

3.12. Shopify Chat
• Feature/Setting: Shopify Inbox — Automate order status and return policy responses, link knowledge base articles with each reply.
• Sample: Activate "Automated FAQs" in Inbox.

3.13. HubSpot Conversations
• Feature/Setting: Chatflows — AI-driven chat for lead capture, qualify buyers, and provide instant answers to top product FAQs.
• Sample: Create "Support Chatflow" attached to product pages.

3.14. Salesforce Service Cloud
• Feature/Setting: Einstein Bots — Automate routing/deflection for support chats, lookup orders, and recommend supplies.
• Sample: Map "OrderQuery" intent to Einstein Bot skills.

3.15. Freshdesk
• Feature/Setting: Freddy AI — Auto-resolve support tickets; recommend help articles based on ticket content.
• Sample: Enable "Freddy Suggests" with triggers.

3.16. Telegram Bot API
• Feature/Setting: Automated Command Responses — Create bot handling inventory and FAQs, forward unclear messages to staff.
• Sample: "/trackorder" and "/productinfo" command mapping.

3.17. Zoho Desk
• Feature/Setting: Zia AI Assistant — Suggest solutions from knowledge base and escalate if not found.
• Sample: Active "Zia Suggestions" for all incoming web tickets.

3.18. Landbot
• Feature/Setting: Web widget builder — Drag-and-drop chatbot for rapid deployment on store site.
• Sample: “Logic Jumps” configured for product category questions.

3.19. Tidio
• Feature/Setting: Chatbot Automation Flows — Pre-built flows for top questions, direct to human on custom inquiries.
• Sample: Pre-define "Shipping Info" and "Paint Types" bots.

3.20. Crisp
• Feature/Setting: Chatbot scenarios — Build branching logic for supply inquiries, order status, coupon queries.
• Sample: Scenario builder with "Product select" triggers.

Benefits

4.1. Eliminates repetitive workload for staff, allowing focus on complex issues.
4.2. Provides instant, consistent responses, reducing customer wait times.
4.3. Scales support with no increase in headcount, supporting growth.
4.4. Available 24/7, increasing potential for global sales conversions.
4.5. Supports lead capture and automated onboarding, boosting customer lifetime value.
4.6. Data from interactions provides insight into common issues, feeding business intelligence.