VIP and loyalty customer priority handling

Purpose

1. Automate VIP and loyalty customer interactions for concert hall events to ensure priority handling, response, and exceptional support experience.

2. Automate ticketing prioritization, fast-track queue management, concierge queries, and personalized communication based on loyalty tiers.

3. Automated detection and routing ensure VIP issues and inquiries are escalated above the standard process, thereby automating satisfaction and retention.

Trigger Conditions

1. Automated flag when a VIP or loyalty member sends a support message, books a ticket, or completes key actions.

2. Automatedly triggered when a support ticket matches criteria set for loyalty status, email domain, or special event code.

3. Automated notification when event data in CRM updates a customer to VIP status.

Platform Variants

1. Twilio SMS

 • Feature/Setting: Automate VIP SMS routing with Flow API; set logic for fast-lane responses.
 • Example: Configure Messaging Flow triggering on “VIP” keyword in SMS.

2. SendGrid

 • Feature/Setting: Automates segmented transactional emails using Dynamic Templates API for VIPs.
 • Example: Set up template mapping for “loyalty” or “VIP” attribute in contact data.

3. Zendesk

 • Feature/Setting: Automate priority ticket routing via the Triggers & Automations feature.
 • Example: Create trigger based on user tags “VIP” “LOYALTY”.

4. Salesforce

 • Feature/Setting: Automating Service Cloud Case Assignment using Assignment Rules API.
 • Example: Assign all cases marked “VIP_CUSTOMER” to Tier 1 queue.

5. Intercom

 • Feature/Setting: Automate VIP chat triage using Custom Bots and Event-Based Rules.
 • Example: Trigger Custom Bot when “user_type = VIP”.

6. Freshdesk

 • Feature/Setting: Automation Rules to prioritize VIP tickets.
 • Example: Configure rule that assigns highest SLA to tickets from loyalty email list.

7. HubSpot

 • Feature/Setting: Automated workflow to trigger VIP follow-up tasks.
 • Example: Workflow triggers when “Loyalty Status = Gold”.

8. Google Cloud Functions

 • Feature/Setting: Automate webhook for loyalty events and trigger notification flows.
 • Example: Function listens for “VIP_STATUS_CHANGE” and pings communications system.

9. Microsoft Power Automate

 • Feature/Setting: Automated orchestration of tasks when VIP record is updated in CRM.
 • Example: Flow triggers Outlook email or Teams alert to account manager.

10. Mailchimp

 • Feature/Setting: Automate segmented campaign for concert hall VIPs using Audience Tags.
 • Example: Trigger campaign when tag “VIP” is applied.

11. Pipedrive

 • Feature/Setting: Automate activity sequence for VIP contacts using Workflow Automation.
 • Example: On pipeline state “VIP Ticket Sale,” schedule priority follow-up.

12. Aircall

 • Feature/Setting: Automate call routing so VIP callers are directed to senior agents.
 • Example: Set routing rule for “VIP” numbers in CTI integration.

13. Kustomer

 • Feature/Setting: Automates segmentation and routing of messages via business rules API.
 • Example: Route queries “segment:loyalty” to priority queue.

14. Slack

 • Feature/Setting: Automated alert in dedicated VIP-support channel with Slack Incoming Webhooks.
 • Example: Post message when VIP ticket is created.

15. WhatsApp Business API

 • Feature/Setting: Automate VIP message flows using quick replies and label-based triggers.
 • Example: Label “VIP” automates priority template message.

16. ActiveCampaign

 • Feature/Setting: Campaign Automation for VIP subscribers using Automation Maps.
 • Example: Entry trigger “Tag Applied: VIP”.

17. Zoho CRM

 • Feature/Setting: Automates assignment of high-value support cases via Automation Rules.
 • Example: When loyalty flag is raised, trigger priority workflow.

18. Genesys Cloud

 • Feature/Setting: Automate routing for contact center using VIP Routing API.
 • Example: Route calls/chats tagged as “VIP” to Tier 1 agent queue.

19. Drift

 • Feature/Setting: Automated conversation prioritization using Lead Routing and VIP Rules.
 • Example: VIP lead triggers expedited routing.

20. Shopify

 • Feature/Setting: Automate order tagging and customer segmentation by loyalty for perks notification.
 • Example: Add loyalty tag via Shopify Flow app.

21. Monday.com

 • Feature/Setting: Automated board notification for VIP-related event updates via Automations.
 • Example: Notify team when status changes to “VIP Ticket Inquiry”.

22. Trello

 • Feature/Setting: Automate card creation for VIP issues using Butler Automation.
 • Example: Rule triggers when “VIP” is in request.

Benefits

1. Automates expedited resolution and routing for VIP and loyalty customers.

2. Automated prioritization ensures loyalty-driven customer satisfaction and increased retention.

3. Automating responses reduces manual intervention for support staff.

4. Systematic automation ensures no VIP query is missed or delayed.

5. Automated analytics offer actionable insight into VIP service KPIs and areas for further automation optimization.