Self-service kiosks for information and registration

Purpose

1.1. Automate attendee check-in, information retrieval, and event registration at festival halls via self-service kiosks, reducing manual intervention.
1.2. Automatedly provide real-time event details, maps, schedules, ticketing, and FAQs to visitors.
1.3. Automate user data collection and securely process registrations for multiple festival events.
1.4. Facilitate automated customer support, lost and found ticketing, and feedback collection.
1.5. Enable automating multi-language support for diverse event audiences.

Trigger Conditions

2.1. Kiosk screen touched or QR code scanned by a guest.
2.2. Attendee submits a registration or information request form on the kiosk.
2.3. Automation triggered when event badge, barcode, or NFC device is presented.
2.4. Manual staff override for automated kiosk functions.

Platform Variants

3.1. Zendesk
• Feature/Setting: API trigger for automated support ticket creation from kiosk form submissions.
3.2. Salesforce
• Feature/Setting: Automated lead/contact creation via REST API endpoint from registration data.
3.3. Twilio
• Feature/Setting: Programmable SMS API to automate guest SMS notifications post-registration.
3.4. SendGrid
• Feature/Setting: Automated email confirmation using Send Email API.
3.5. Microsoft Power Automate
• Feature/Setting: Event registration flow automation with trigger on new kiosk submission.
3.6. Airtable
• Feature/Setting: Automate new records to event attendance or feedback bases via API.
3.7. Zapier
• Feature/Setting: Triggered automator for multi-app workflows on kiosk submissions.
3.8. Google Sheets
• Feature/Setting: Automated recording of registration data using App Script or Sheets API.
3.9. HubSpot
• Feature/Setting: Contact creation automation via Forms API for new registrations.
3.10. Mailchimp
• Feature/Setting: API-triggered audience addition for automated event updates.
3.11. Square
• Feature/Setting: Payments API for automated ticketing payment processing.
3.12. Stripe
• Feature/Setting: Checkout Sessions API automates ticket sales at kiosks.
3.13. Freshdesk
• Feature/Setting: Automated support ticket creation with API integration.
3.14. Eventbrite
• Feature/Setting: API automates attendee registration and badge generation.
3.15. Google Calendar
• Feature/Setting: Events API automates session scheduling.
3.16. Slack
• Feature/Setting: Incoming Webhooks for automated staff notifications from kiosks.
3.17. Intercom
• Feature/Setting: Automated chatbot triggered for event FAQs on kiosk inquiry.
3.18. Trello
• Feature/Setting: Card automation for lost & found or customer issues via API.
3.19. Microsoft Teams
• Feature/Setting: Automated channel message posting for staff alerts.
3.20. AWS Lambda
• Feature/Setting: Serverless automation logic for event-driven kiosk workflows.
3.21. IBM Watson Assistant
• Feature/Setting: Natural language FAQ automation for on-demand kiosk queries.

Benefits

4.1. Greatly automates guest flow, reducing queue and manual staff intervention.
4.2. Automatable accurate data collection enhances attendee analytics.
4.3. Automated support, registration, and scheduling improves operational efficiency.
4.4. Enables event organizers to scale automated processes during peak festival times.
4.5. Increases guest satisfaction via automated, self-service access to information.
4.6. Automatedly enables 24/7 customer engagement at the festival hall.