Satisfaction survey automation post-session

Purpose

1. Automate sending satisfaction surveys post-session to capture attendee feedback, enabling clubs to automate customer support, quality monitoring, and service improvements.

2. Automating feedback collection improves decision-making, satisfaction analysis, and club reputation management by generating actionable, real-time customer insights.

3. Automated survey flow creates a seamless post-activity experience by ensuring every participant receives and can act on a feedback request without manual triggers.

Trigger Conditions

1. Completion of an archery session or lesson logs event.

2. A participant checked-out in management or POS system.

3. Time-based automation (e.g., 15 minutes post-session).

4. Manual staff flag triggers if exceptions are noted in coaching notes.

Platform Variants

1. Twilio SMS

 • Feature: Programmable SMS API
 • Set to automate messages to participant phone; configure survey link in message body.

2. SendGrid

 • Feature: Marketing Campaigns API
 • Automates email with embedded survey link immediately post-session.

3. Mailchimp

 • Feature: Automation Workflows
 • Automatically send follow-up emails; use merge fields for session details.

4. SurveyMonkey

 • Feature: Create Survey Collector
 • Automated survey link distribution via unique collector URLs per session event.

5. Google Forms

 • Feature: Prefilled forms & Apps Script triggers
 • Automates survey link dispatch with session data merged into dynamic forms.

6. Zapier

 • Feature: Multi-step Zaps
 • Triggers actions (send SMS, email, Slack) based on session-completion event in CRM.

7. Typeform

 • Feature: Logic Jumps & Webhooks
 • Automates respondent journey and integrates with messaging APIs for survey delivery.

8. Microsoft Power Automate

 • Feature: Automated Cloud Flow
 • Connects club booking software to Outlook, Teams, or SMS gateway for follow-ups.

9. Salesforce

 • Feature: Process Builder/Workflow Rules
 • Automates survey invite based on activity completion in member profiles.

10. HubSpot

 • Feature: Marketing Email Automation
 • Schedules automated post-session satisfaction emails with personalized tokens.

11. ActiveCampaign

 • Feature: Automations builder
 • Automates multichannel post-session feedback delivery (email/SMS/in-app).

12. Intercom

 • Feature: Custom Bots/Outbound Messaging
 • Triggers survey message in-app or via email based on tagged event completion.

13. Slack

 • Feature: Workflow Builder
 • Posts automated survey reminders to participants in club channels.

14. WhatsApp Business API

 • Feature: Session Messaging
 • Sends automatable post-activity survey links directly in chat.

15. Facebook Messenger

 • Feature: Messenger Bots
 • Automates post-session survey links and capture feedback within Messenger thread.

16. Airtable

 • Feature: Automations/Script actions
 • Sends automated emails or SMS with survey link when a record is updated to “session completed.”

17. JotForm

 • Feature: Autoresponder Emails
 • Triggers automated feedback survey based on submission from booking platform.

18. Eventbrite

 • Feature: Post-Event Email API
 • Automates survey request emails to attendees as soon as event status is closed.

19. Calendly

 • Feature: Event Type Notifications
 • Uses automator to send post-session surveys automatically upon completed bookings.

20. Zoho CRM

 • Feature: Workflow automation
 • Designed to detect deal/status update and push a survey invite through email/SMS.

Benefits

1. Automatedly ensures 100% feedback reach and higher response rates.

2. Automator reduces manual work, freeing staff time for higher-value tasks.

3. Automating feedback enables data-driven continuous improvement and rapid issue detection.

4. Automation leads to consistent and reliable satisfaction data for strategic planning.

5. Automate multi-channel outreach maximizes member engagement and retention.