Customer Support & FeedbackPurpose
1.2. Ensures automated, timely, and consistent collection of customer feedback, improving service quality and club experience by rapidly identifying issues, automating thank-you messages, and ensuring closure of customer support loops.
1.3. Automates data collation from responses for analytics and actioning.
Trigger Conditions
2.2. Automatedly triggered at the end of a booking flow.
2.3. Automate trigger when a membership renewal or event attendance is recorded.
2.4. Automatedly detect inactivity post-chat session and dispatch feedback.
2.5. Automate feedback send after in-person visit is checked out in POS.
Platform Variants
• Feature/Setting: Automated transactional email; API: /mail/send; Configure API key, recipient, and dynamic template for feedback form link.
3.2. Mailchimp
• Feature/Setting: Automate e-mail series; Use Customer Journey with “Contact added” as trigger, embed survey link.
3.3. Twilio Programmable SMS
• Feature/Setting: Automated SMS dispatch; API: /Messages; Configure sender, recipient, and message body with feedback link.
3.4. Intercom
• Feature/Setting: Automated post-chat messenger; Set Workflow: End of Conversation → Send Survey.
3.5. Zendesk
• Feature/Setting: Trigger-based e-mail automation; Trigger: Ticket Closed → Send Feedback Email via template.
3.6. Typeform
• Feature/Setting: Automated form link generation; API: /responses; Automate unique survey links for each guest interaction.
3.7. Google Forms + Gmail API
• Feature/Setting: Automate email merge; Use Apps Script to automate feedback form emails after event logs.
3.8. SurveyMonkey
• Feature/Setting: Webhook dispatch; API: /collectors; Connect to club CRM to automate dispatch on event record completion.
3.9. Microsoft Power Automate
• Feature/Setting: Prebuilt survey send flows; Connect Outlook/Microsoft Forms for automatedly timed feedback.
3.10. HubSpot
• Feature/Setting: Workflow automation; Trigger: Ticket Closed → Action: Send Feedback Form email.
3.11. Freshdesk
• Feature/Setting: Event-based scenarios; Trigger: Ticket Resolved → Automatic Feedback Email.
3.12. Salesforce Service Cloud
• Feature/Setting: Process Builder automation; Trigger: Case Closed → Action: Dispatch Email Survey.
3.13. Slack
• Feature/Setting: Automated DM post-support; Apps: Workflow Builder → Automatedly send form link via direct message.
3.14. SMSAPI
• Feature/Setting: Automate bulk SMS; API: /sms.do; Configure recipient group and attach automated feedback link.
3.15. ActiveCampaign
• Feature/Setting: Automate follow-up sequence; Automation workflow triggers after “Service Completed” tag is added.
3.16. Pipedrive
• Feature/Setting: Workflow Automation; Deal Stage → Automatic Send Feedback Email after marked “Won”.
3.17. WhatsApp Business API
• Feature/Setting: Send automated template message; API: /messages; Configured to automate feedback dispatch on event end.
3.18. Zoho CRM
• Feature/Setting: Automation Rule; Trigger event → Workflow → Send Mail merge feedback request.
3.19. Airtable
• Feature/Setting: Automate record-based emails; Automations: After record update, automatedly dispatch feedback form email.
3.20. Calendly
• Feature/Setting: Automated follow-up workflow; Integration: After event end, automatically send feedback survey.
Benefits
4.2. Improves response rates through immediate, automated communications.
4.3. Enables data-driven improvements with automated data aggregation from responses.
4.4. Reduces staff workload via automation, allowing focus on higher-value interactions.
4.5. Automatedly enhances member experience with timely, personalized feedback cycles.
4.6. Ensures compliance with club standards by automating uniform feedback loops.