Customer Support & ServicePurpose
1.2. Automatically educate buyers on safe and effective aromatherapy product use, boost repeat purchases, and foster ongoing engagement.
1.3. Automatedly ensure timely, relevant information reaches users after every transaction, adapting content to the exact item(s) bought.
Trigger Conditions
2.2. Trigger automates when order status changes to "Shipped," "Delivered," or after a configurable time delay post-purchase (e.g., 3 days).
2.3. Option to automate on specific category (e.g., essential oils set) or SKU level.
Platform variants
• Feature/Setting: Automate sending SMS with personalized tips; configure API endpoint with phone number and message template.
3.2. SendGrid (Mail Send API)
• Feature/Setting: Automate emails by triggering dynamic email templates via v3 Mail Send endpoint; map variables to purchased product data.
3.3. Mailchimp (Automations)
• Feature/Setting: Automate drip campaigns post-purchase; use Customer Journey triggers for audience segment.
3.4. Shopify (Flow/Notifications API)
• Feature/Setting: Automate email/SMS via Shopify Flow when order fulfillment status updates.
3.5. Klaviyo (Flows API)
• Feature/Setting: Automated post-purchase flows using Order Placed trigger; personalize email/SMS content via template variables.
3.6. ActiveCampaign (Automations)
• Feature/Setting: Automate usage-tip emails with "Makes a purchase" trigger; customize sequence per tag/SKU.
3.7. HubSpot (Workflows API)
• Feature/Setting: Automate post-purchase emails through contact property triggers and deal stage transitions.
3.8. Slack (Incoming Webhooks)
• Feature/Setting: Automate internal notification to support for high-value purchases, with webhook pre-configured for product alert.
3.9. Intercom (Custom Bots/Workflows)
• Feature/Setting: Automate sending in-app or email usage prompts on order confirmation event.
3.10. Zendesk (Triggers & Automations)
• Feature/Setting: Automate creation of proactive support tickets with custom macros per product type.
3.11. WhatsApp Business API
• Feature/Setting: Automate template message dispatch with usage guidance, triggered by order status webhook.
3.12. Microsoft Power Automate
• Feature/Setting: Automate post-sale communication using "When order is created" trigger across connected CRM/eCom apps.
3.13. Google Cloud Functions
• Feature/Setting: Automating function triggers from eCommerce webhook; email/SMS dispatch via SendGrid/Twilio APIs.
3.14. Zapier (Multi-step Zaps)
• Feature/Setting: Automate cross-platform flow: eCommerce order triggers → email/text delivery platform.
3.15. WooCommerce (Action Scheduler API)
• Feature/Setting: Automate scheduled user emails using order completion as event hook.
3.16. Salesforce (Process Builder/Flow Builder API)
• Feature/Setting: Automate post-purchase journey with flow triggers on Opportunity Closed/Won.
3.17. Brevo (Transactional Email API)
• Feature/Setting: Automate dynamic email sends using API with post-purchase segmenting.
3.18. Freshdesk (Automations)
• Feature/Setting: Automate ticket or email trigger for product usage assistance, post-transaction.
3.19. Facebook Messenger (Messenger Send API)
• Feature/Setting: Automate sending informational messages via event-driven API post-checkout.
3.20. Customer.io (Event-triggered Campaigns)
• Feature/Setting: Automate messaging workflow triggered by purchase event containing recommended usage advice.
Benefits
4.2. Reduces manual follow-up and automates repetitive messaging tasks.
4.3. Elevates customer retention by automating value-driven communication.
4.4. Lowers support volume through automated post-purchase self-serve content.
4.5. Scales engagement efforts without added human resource by automation.
4.6. Automates collection of product feedback by timely check-in prompts.
4.7. Ensures automatable compliance with follow-up best practices across channels.