Data & Analytics AutomationPurpose
1.2. Ensure timely visibility of trends, satisfaction levels, and specific areas for operational improvement.
1.3. Enable management and kitchen staff to receive insights for enhancing the dining experience based on structured, objective data.
Trigger Conditions
2.2. Scheduled time intervals (e.g., daily, weekly, or monthly metric aggregation).
2.3. Manual or semi-automated initiation via management dashboard or notification.
Platform Variants
• Function: 'Append values' API for storing and updating feedback metrics.
• Sample: Configure API to add new row for every new form response.
3.2. Microsoft Excel Online
• Function: 'Add a row' to a workbook table via Office Scripts API.
• Sample: Script triggers on new submissions, populating satisfaction data.
3.3. Salesforce
• Function: 'Create Record' on the Feedback object via REST API.
• Sample: API call connected to form submission event.
3.4. Zoho CRM
• Function: 'Insert Record' in custom Feedback module using Zoho API.
• Sample: Connected to guest survey completion webhook.
3.5. HubSpot
• Function: 'Create Engagement' for feedback via HubSpot API.
• Sample: Customer satisfaction scores mapped to contact records.
3.6. Typeform
• Function: Webhooks endpoint for survey submissions.
• Sample: HTTP POST to workflow when survey is submitted.
3.7. SurveyMonkey
• Function: 'Get Response Details' API.
• Sample: Scheduled poll for new responses and automatic data pull.
3.8. Google Forms
• Function: 'On Form Submit' trigger with Apps Script.
• Sample: Trigger analytics data send to reporting spreadsheet.
3.9. Slack
• Feature: Incoming Webhooks for satisfaction notifications.
• Sample: JSON payload sent to notify management channel.
3.10. Microsoft Teams
• Feature: 'Post a message' using Teams API.
• Sample: Automated summary sent at defined intervals.
3.11. Airtable
• Function: 'Create Record' via API to collect and index guest feedback.
• Sample: Trigger flow to append data from any survey tool.
3.12. Power BI
• Feature: Dataflow ingestion from cloud sources.
• Sample: Scheduled refresh on aggregated satisfaction metrics.
3.13. Tableau
• Feature: REST API for pushing metric data.
• Sample: Pipeline sends satisfaction scores for auto-dashboard update.
3.14. Monday.com
• Feature: Board item creation from external surveys.
• Sample: API connection builds metric entries per guest.
3.15. Zoho Analytics
• Function: 'Add Row' in reports via API.
• Sample: API call aggregates satisfaction scores weekly.
3.16. Notion
• Feature: 'Create Page' for each new satisfaction entry.
• Sample: Connected via integration API from form or survey.
3.17. Mailchimp
• Feature: 'Send Email' with satisfaction report to management.
• Sample: Triggered on metric threshold or scheduled send.
3.18. Zendesk
• Feature: Ticket creation for low feedback scores.
• Sample: API generates support follow-up ticket.
3.19. Intercom
• Feature: Event Trigger API for guest satisfaction feedback.
• Sample: Satisfaction survey pushes updates into Intercom inbox.
3.20. Trello
• Feature: 'Create Card' for trending feedback issues.
• Sample: API generates card if negative feedback volume exceeds threshold.
3.21. Facebook Graph API
• Feature: Harvest reviews posted to restaurant page.
• Sample: Daily API pull of star ratings and comment text.
3.22. Twitter/X
• Feature: Search and ingest mentions/reviews via API.
• Sample: Periodic search for brand feedback, add to analysis set.
Benefits
4.2. Immediate insight into guest sentiment and potential problem areas.
4.3. Proactive issue resolution by alerting staff to low ratings.
4.4. Data-driven decision making for menu, service, and operations.
4.5. Enhanced competitiveness by benchmarking guest satisfaction trends over time.