**1. Purpose**
1 Automate the intake, validation, processing, and closure of GDPR and CCPA data subject requests (DSARs) for customer data access, erasure, or rectification.
2 Ensure rapid, consistent compliance response to regulatory data privacy requests related to alternative fuel station retail information.
3 Log, audit, and notify internal stakeholders at each workflow stage, reducing manual load and the risk of human error.
4 Provide confirmation and status updates to customers through their communication channel of choice.
**2. Trigger Conditions**
1 A customer submits a GDPR/CCPA request via website form, email, call, or SMS.
2 An internal team member flags a customer communication as a data privacy request.
3 Periodic checking of inboxes or ticketing systems for GDPR/CCPA keyword matches.
4 API webhook event from customer portal or CRM regarding new privacy requests.
**3. Platform Variants**
1 Salesforce Service Cloud
• Feature/Setting: Configure Service Cloud Case API to detect privacy requests and trigger automation.
• Example: Create case with type “Privacy Request”, auto-reply, assign to compliance queue.
2 Zendesk
• Feature/Setting: Automate ticket creation via Zendesk API, set tags: gdpr, ccpa, and auto-route to privacy officers.
3 ServiceNow
• Feature/Setting: Use Flow Designer to monitor intake forms labeled “Data Subject Request” and trigger workflow.
4 HubSpot
• Feature/Setting: CRM workflow triggered by form submission with data request category, using Webhooks or HubSpot API.
5 Microsoft Power Automate
• Feature/Setting: Trigger flow on received Outlook email matching “GDPR/CCPA Request”, extract details, and log to SharePoint.
6 Google Workspace (Gmail + Apps Script)
• Feature/Setting: Apps Script monitoring Gmail inbox for privacy request terms, auto-label and forward details to compliance.
7 AWS Lambda
• Feature/Setting: Deploy a Lambda function to process incoming API events about GDPR requests and invoke further integration.
8 Azure Logic Apps
• Feature/Setting: Setup HTTP trigger listening to webforms, initiate Logic App to orchestrate DSAR processing.
9 Twilio
• Feature/Setting: Use Twilio Studio and Programmable SMS API for inbound requests via SMS, parse, and start automated flow.
10 SendGrid
• Feature/Setting: Configure Inbound Parse Webhook for incoming emails containing gdpr/ccpa, notify internal API endpoint.
11 Slack
• Feature/Setting: Slack bot with Events API monitors channels for DSAR requests, alerts compliance channel.
12 Jira Service Management
• Feature/Setting: Issue type “DSAR”; automation rule triggered on creation/tag, notify, and advance workflow per SLAs.
13 Intercom
• Feature/Setting: Custom bots in chat identify keywords “data request”, forward to workflow via Intercom API.
14 Okta
• Feature/Setting: Okta Workflow integration for identity-related DSARs, executing user info retrieval or deletion.
15 Workday
• Feature/Setting: Custom business process triggers on Workday form submission of data privacy requests for employees.
16 DocuSign
• Feature/Setting: PowerForms API to capture identity and request type, automatically start signature collection if needed.
17 Dropbox
• Feature/Setting: API webhook set for target folder changes; trigger redaction or retrieval scripts as per DSAR.
18 Box
• Feature/Setting: Monitor user document access requests with Box Skills, auto-label and alert compliance via workflow.
19 OneTrust
• Feature/Setting: Intake API for DSAR forms, auto-validation, orchestrate downstream tasks for fulfillment.
20 Freshdesk
• Feature/Setting: Custom scenario automation on ticket submission with GDPR subject, send acknowledgment email, and log action.
**4. Benefits**
1 Reduces manual labor for compliance staff, ensuring accuracy and auditability.
2 Minimizes response times to legal requests and avoids regulatory penalties for late responses.
3 Integrates with existing business systems—CRM, email, HR, document storage—for holistic automation.
4 Provides transparent, real-time notifications and status updates for both users and staff.
5 Centralizes compliance documentation and maintains traceable audit logs for every request.
6 Ensures scalability for alternative fuel station chains serving large customer bases.
Data, Compliance & Analytics