Automated risk assessment alerts and escalations

Purpose

1.1. Enable proactive detection of risk events (e.g. compliance breaches, safety issues, operational anomalies) in alternative fuel station retail.
1.2. Automate alerting and escalation workflows for rapid response and regulatory adherence.
1.3. Integrate with data sources (sensors, compliance systems, audit logs) to synthesize real-time risk profiles.
1.4. Support layered notification (to staff, management, compliance, external authorities) minimizing incident response times.
1.5. Archive event details and escalation actions for audit and analytics.

Trigger Conditions

2.1. Receipt of data outside defined thresholds (e.g. fuel leak detection > X ppm, payment anomaly).
2.2. Missed compliance check (e.g. overdue inspection, missed documentation upload).
2.3. Regulatory update rendering a process non-compliant.
2.4. Detection of safety-critical events via SCADA/IoT telemetry.
2.5. Manual flag raised by staff.

Platform variants

3.1. Twilio
- Feature/Setting: SMS alert via Programmable Messaging API — configure sender, recipient list, and risk content template.

3.2. SendGrid
- Feature/Setting: Transactional Email — set up email trigger to compliance/management group, use custom dynamic templates with risk summary fields.

3.3. Slack
- Feature/Setting: Webhook-based incident channel posting — map risk category to channel, enable threading for escalation tracking.

3.4. Microsoft Teams
- Feature/Setting: Incoming Webhook — automate @mention of role-based recipients for critical alerts.

3.5. PagerDuty
- Feature/Setting: Events API — configure new incident creation with risk payload, auto-escalation policies for unresolved notifications.

3.6. ServiceNow
- Feature/Setting: Incident Management API — auto-generate incidents linked to risk event metadata and assign SLA-based tasks.

3.7. Salesforce
- Feature/Setting: Case API — auto-create cases with risk type, station ID, and escalation status fields.

3.8. Zendesk
- Feature/Setting: Tickets API — risk event generates ticket with custom urgency and automated assignment to compliance team.

3.9. Jira Service Management
- Feature/Setting: REST API issue creation — new JSM issue per risk, label by severity, assign watchers.

3.10. Opsgenie
- Feature/Setting: Alert API — push new alert, auto-route to appropriate responder schedules, repeat escalations.

3.11. AWS SNS
- Feature/Setting: Topic trigger — publish structured alert message to SMS, email, or HTTP endpoint subscribers.

3.12. Google Chat
- Feature/Setting: Webhook space posting — post alert messages with rich card formatting, escalate with @mention.

3.13. Splunk
- Feature/Setting: HTTP Event Collector — ingest risk signals with customizable source types for analytics and dashboarding.

3.14. Datadog
- Feature/Setting: Events API — send critical risk events with tags for visualization, alerting, and incident timeline tracking.

3.15. Zoom
- Feature/Setting: Chatbot message — risk alert push to group/team chat, escalate via bot interaction.

3.16. Freshservice
- Feature/Setting: Service Desk API — automate ticket opening for compliance risk, assign based on service rules.

3.17. Asana
- Feature/Setting: Tasks API — auto-generate action items per risk, notify via project updates.

3.18. Monday.com
- Feature/Setting: Items API — add new board item for each risk alert, set status and owners according to escalation logic.

3.19. HubSpot
- Feature/Setting: Tickets API — create and assign service tickets for operational risks with time-stamped records.

3.20. Google Sheets
- Feature/Setting: Sheets API — append risk event row to audit log spreadsheet, flag for manual escalation if required.

3.21. Power Automate
- Feature/Setting: Automated Flow trigger — risk detected event to multiple notification endpoints and compliance documentation.

3.22. Zoho Desk
- Feature/Setting: Tickets API — create support ticket per risk, notify compliance lead via workflow rules.

3.23. Notion
- Feature/Setting: Database API — log new risk alert entries with escalation tracking and status updates.

Benefits

4.1. Sharp reduction of manual monitoring and missed incidents through immediate, multi-channel alerts.
4.2. Ensures regulatory compliance with documented, time-stamped escalation records.
4.3. Customizable workflows by risk category or location for high flexibility.
4.4. Speeds up remediation actions, decreasing incident impact and liability.
4.5. Centralizes alert data for downstream analytics and reporting.