Incident reporting workflow automation

Purpose

1.1. Ensure all aerial photography mission incidents (flight irregularities, data loss, equipment malfunction, compliance breaches) are captured, reported, tracked, escalated, and archived with audit-ready records.
1.2. Enable real-time notification to management, support teams, and regulatory bodies for compliance and corrective actions.
1.3. Centralize incident data for trend analysis, risk mitigation, and insurance claims.

Trigger Conditions

2.1. Operator or pilot submits incident report from field device (mobile/desktop).
2.2. Automatic drone telemetry event or sensor error detected above pre-flight thresholds.
2.3. Abnormal drone flight telemetry uploaded post-mission identifies safety non-conformance.
2.4. Manual entry in CRM/case management platform marked with “incident” status.

Platform Variants

3.1. Twilio Programmable SMS
• Function: SMS alert to operations lead; Configure webhook URL for incident POST.
3.2. SendGrid Mail API
• Function: Email incident summary to compliance; Use v3 Mail Send endpoint with dynamic content.
3.3. Slack Incoming Webhooks
• Function: Push incident card to #flight-ops channel; Set webhook with incident JSON.
3.4. Microsoft Teams Connector
• Feature: Post message to “Incident Response” team; Configure Incoming Webhook.
3.5. Jira Cloud REST API
• Feature: Auto-create issue in “Flight Incident” project; Use POST /rest/api/2/issue endpoint.
3.6. ServiceNow Incident API
• Function: Register incident in ITSM system; POST to /api/now/table/incident.
3.7. Salesforce Service Cloud
• Function: Log case under “Aerial Operations”; Use REST API /services/data/vXX.X/sobjects/Case.
3.8. Google Drive API
• Feature: Store incident photos/videos; Upload to mission-specific folder with Drive API v3.
3.9. Dropbox Upload API
• Feature: Backup data attachments; Use /2/files/upload endpoint.
3.10. OneDrive Graph API
• Function: Sync evidence files; Use /me/drive/root:/incidents:/children endpoint.
3.11. Notion Database API
• Feature: Add incident log entry to compliance workspace; Use PATCH to specific database.
3.12. Monday.com API
• Function: Create “Incident” item with linked metadata; Use POST /v2 for boards/items.
3.13. Airtable API
• Feature: Capture incident form as row; POST to /v0/{baseId}/{tableName}.
3.14. Trello REST API
• Function: Add “Incident” card to Aerial Ops board; POST to /1/cards with incident details.
3.15. Zendesk Tickets API
• Feature: Open support ticket for follow-up; POST to /api/v2/tickets.
3.16. Asana Tasks API
• Function: Assign incident for internal review; POST /tasks.
3.17. ClickUp API
• Feature: Log event as new task; POST /api/v2/list/{list_id}/task.
3.18. Smartsheet API
• Function: Append row to incident tracker sheet; POST /sheets/{sheetId}/rows.
3.19. HubSpot Tickets API
• Feature: Create incident support ticket; POST /crm-objects/v1/objects/tickets.
3.20. Google Sheets API
• Function: Append incident to compliance register; Use spreadsheets.values.append.

Benefits

4.1. Zero-latency incident notification to decision-makers.
4.2. Automatic compliance documentation and regulator evidence trails.
4.3. Elimination of manual data re-entry across platforms.
4.4. Centralized digital record for analysis, training, and audit purposes.
4.5. Reduced insurance claim processing times using pre-mapped, validated data.