Read receipt confirmation for important documents

Purpose

1.1. Ensure confirmation of document receipt for regulatory, client, or internal compliance.
1.2. Improve evidence trails for delivered aerial imaging deliverables, contracts, or compliance disclosures.
1.3. Automate process to capture, store, and notify relevant parties of confirmation, reducing manual follow-up.
1.4. Provide audit-ready logs for sensitive document exchanges and compliance records.

Trigger Conditions

2.1. Document upload, dispatch, or sharing event occurs (via email, cloud, or custom portal).
2.2. Recipient opens or interacts with sent document.
2.3. System receives read/open webhook, API call, or receipt confirmation action.

Platform Variants

3.1. Microsoft 365
• Feature/Setting: Outlook Message Read Receipts — Enable "Request a Read Receipt."
• Sample: Graph API → `/me/sendMail` with `isReadReceiptRequested: true`
3.2. Google Workspace
• Feature/Setting: Gmail Read Receipts — Enable in admin, "Request read receipt."
• Sample: Gmail API → `users.messages.send` with `readReceiptRequested`
3.3. DocuSign
• Feature/Setting: Envelope Events — Configure "Recipient Viewed" notifications via API.
• Sample: `envelopes/{envelopeId}/views/recipient`
3.4. Dropbox
• Feature/Setting: File Access Events — Monitor "View" events via Dropbox Business API.
• Sample: `files/list_folder`+`team_log/get_events` for file view logs
3.5. Adobe Sign
• Feature/Setting: Events & Webhooks — Subscribe to "Agreement Viewed" event.
• Sample: API to `webhooks` for "AGREEMENT_VIEWED"
3.6. SendGrid
• Feature/Setting: Email Event Webhooks — Track "Delivered" and "Open" events.
• Sample: Configure POST webhook for `event=open`
3.7. Twilio SendGrid
• Feature/Setting: SMTP & Email API Tracking — Enable open/read tracking in mail settings.
• Sample: API POST with `track_opens` parameter
3.8. Salesforce
• Feature/Setting: Email Message Events — ProcessEmailMessageReadEvent via Platform Events.
• Sample: `Read_Receipt__c` custom object/field mapping
3.9. Zoho CRM
• Feature/Setting: Email Insights — Track opens/status via Email Analytics API.
• Sample: `getEmailAnalytics` API endpoint
3.10. Box
• Feature/Setting: User Activity API — Monitor "Preview" and "Download" events on files.
• Sample: `events` API with filter on `item_type=file`
3.11. Slack
• Feature/Setting: Message Reactions/Events — Track read receipts in channels or threads via Events API.
• Sample: Subscribe to `message.channels` event
3.12. HubSpot
• Feature/Setting: Email Tracking — Enable "Track email opens" via Marketing Email API.
• Sample: API POST to `/marketing/v3/emails/events`
3.13. PandaDoc
• Feature/Setting: Document Activity Webhooks — Receive "Document Viewed" webhook.
• Sample: Create webhook for `document_viewed`
3.14. HelloSign (Dropbox Sign)
• Feature/Setting: Event Callback — Track recipient viewed events via callback URL.
• Sample: API webhook for `signature_request_viewed`
3.15. AWS SES
• Feature/Setting: Notification Through SNS — Configure "Open/Click Tracking."
• Sample: SNS topic with open tracking configured in SES
3.16. Mailgun
• Feature/Setting: Event Webhooks — Listen for "opened" email event.
• Sample: Setup `opened` webhook in Mailgun dashboard
3.17. OneSpan Sign
• Feature/Setting: Callback Events — Subscribe to "SIGNER_VIEWED" event.
• Sample: API to register event notification
3.18. ShareFile (Citrix)
• Feature/Setting: Audit Logs API — Pull "File Viewed" event for shared documents.
• Sample: `events` endpoint for document activities
3.19. Egnyte
• Feature/Setting: File Event Webhooks — Use API to fetch "File Previewed" events.
• Sample: List audit events API for preview actions
3.20. ActiveCampaign
• Feature/Setting: Email Tracking & Automation — Enable triggers for "Email Opened" event.
• Sample: Automation with "Opens/reads an email" trigger

Benefits

4.1. Legal and compliance evidence for delivery and acknowledgement of critical documents.
4.2. Operational efficiency by reducing manual follow-ups and status-checks.
4.3. Improved customer trust through transparent delivery confirmation.
4.4. Quick exception handling for unread or undelivered documents.
4.5. Centralized logs for audit readiness and staff accountability.