Refund claim status tracking

Purpose

1.1. Automate the real-time tracking of airline ticket refund claim statuses for agencies to ensure up-to-date, accurate reporting and proactive customer notifications.
1.2. Centralize all refund-related data across multiple airlines, GDS, and payment processors.
1.3. Provide internal staff and customers with direct visibility on refund progress, reducing manual intervention and errors.
1.4. Generate detailed periodic reports for analysis, audit, and dispute resolution purposes.

Trigger Conditions

2.1. New refund claim submitted in the ticketing system.
2.2. Status update received from the airline or GDS via webhook or scheduled data sync.
2.3. Scheduled batch processing for open refund claims.
2.4. Customer or agent inquiry via email, chatbot, or portal.
2.5. Periodic reconciliation with payment processor statements.

Platform Variants

3.1. Sabre Red 360 (GDS API)
• Feature/Setting: RefundStatusNotification API; configure endpoint polling at 30-min intervals for status data pull.
3.2. Amadeus for Developers
• Feature/Setting: /v1/refund/claim-status endpoint; integrate OAuth2 for secure status retrieval per claim.
3.3. Travelport Universal API
• Feature/Setting: AirRefundRetrieveReq SOAP function configured with agency credentials for batch status checks.
3.4. Galileo Web Services
• Feature/Setting: RefundService CheckStatus function; automate daily job for queued refunds.
3.5. Worldspan API
• Feature/Setting: Ticket Refund Inquiry endpoint; map retrieved status fields to local CRM records.
3.6. Salesforce
• Feature/Setting: Case Management module, Flow Builder; trigger updates on status field changes from external API calls.
3.7. HubSpot
• Feature/Setting: Workflows; webhook trigger for external refund status API updates and task creation for open items.
3.8. Zendesk
• Feature/Setting: Triggers & Webhooks; listen for status changes, automate custom ticket updates and notifications.
3.9. Microsoft Dynamics 365
• Feature/Setting: Power Automate; scheduled cloud flow for refund status polling and timeline note attachments.
3.10. SAP Concur
• Feature/Setting: Integration with Concur Travel API, daily scheduled export and status update mapping.
3.11. Oracle NetSuite
• Feature/Setting: SuiteScript automation on Refund Status custom field; schedule periodic sync via RESTlets.
3.12. Slack
• Feature/Setting: Incoming Webhooks; send automated channel alerts on status changes for specific claims.
3.13. Twilio SMS
• Feature/Setting: Programmable Messaging; send outbound updates to customer on triggered status changes.
3.14. SendGrid
• Feature/Setting: Email API, trigger transactional templates filled with claim status and next steps.
3.15. Zapier
• Feature/Setting: Scheduled and webhook triggers; fetch status from HTTP module, update cloud spreadsheets or CRMs.
3.16. Google Sheets
• Feature/Setting: App Script automation with HTTP fetch for API status sync into specific rows/columns.
3.17. Airtable
• Feature/Setting: Automations; run scheduled API calls and update status fields in "Refund Claims" base.
3.18. Monday.com
• Feature/Setting: Custom automations; call status-check API and mark board items with new statuses.
3.19. Freshdesk
• Feature/Setting: Webhook automation for status updates, internal alerts for unresolved claims.
3.20. Power BI
• Feature/Setting: Dataflows; scheduled refresh of refund status data visualized for audits/reporting.
3.21. ServiceNow
• Feature/Setting: IntegrationHub; flow designer task to pull claim status and update case records.

Benefits

4.1. Eliminates manual follow-up on refund claims, improving accuracy and agent productivity.
4.2. Enables instant customer communication, reducing frustration and inquiry load.
4.3. Consolidates data for comprehensive reporting and compliance auditing.
4.4. Detects anomalies, delays, or failures proactively to accelerate resolution.
4.5. Scales seamlessly to high claim volumes during disruptions or airline-wide events.