Incident and maintenance log summaries

Purpose

1.1. Automatically collate, summarize, and distribute incident and maintenance logs for acrobatic diving pools.
1.2. Standardize reporting across multiple locations, ensuring accurate regulatory compliance.
1.3. Enable rapid analytics on recurring issues, root causes, and response effectiveness.
1.4. Eliminate manual entry, reduce errors, and accelerate response times for urgent maintenance and safety events.

Trigger Conditions

2.1. New incident logged via digital form (pool staff, lifeguard, manager submission).
2.2. Maintenance activity recorded through asset management or work order system.
2.3. Scheduled summary intervals reached (e.g., daily at 23:00, weekly every Monday).
2.4. Priority flag detected in log (e.g., critical safety issue).
2.5. Receipt of an incident report via email or SMS to dedicated channel.

Platform Variants

3.1. Microsoft Power Automate
• Feature: "When a new row is added" (Excel/SharePoint—incident entry log).
• API: configure automated flow with "Get rows" + "Send an email (V2)" for summary distribution.
3.2. Google Sheets + Apps Script
• Feature: OnEdit trigger for new entry; Apps Script to generate summary and email via Gmail API.
3.3. Slack
• Feature: Incoming webhook receives new log; bot posts daily summary using scheduled workflow.
3.4. Twilio
• Feature: SMS receive trigger; use Twilio Functions to POST log to backend summary API.
3.5. SendGrid
• Feature: Parse incoming reports via Inbound Parse Webhook; Email API for distributing compiled summaries.
3.6. Salesforce
• Feature: Case Management API—trigger on case record creation; scheduled Apex to summarize and email.
3.7. Zendesk
• Feature: Ticket creation event; Zendesk API to pull incidents and output daily digest via notification rules.
3.8. Jira Service Management
• Feature: Automation rule—when new issue type "Maintenance" or "Incident"; REST API to export and summarize.
3.9. ServiceNow
• Feature: Business Rule (Incident, Maintenance); Scheduled Script Execution for summary aggregation.
3.10. Monday.com
• Feature: Item creation trigger; API to fetch pulse boards, aggregate new records, and email summary.
3.11. Trello
• Feature: Card added to "Incidents" list; Butler automation compiles cards and emails summary.
3.12. Asana
• Feature: Task creation trigger; Asana API for task lookup and scheduled report.
3.13. Amazon SNS
• Feature: Topic for incident logs; Lambda processes logs, compiles summary, publishes digest message.
3.14. Notion
• Feature: Database update trigger; Notion API for daily page rollup, and Slack or email notification.
3.15. Airtable
• Feature: Record added/modified; Scripting App aggregates entries, Gmail API sends summary.
3.16. HubSpot
• Feature: Workflow triggers on new ticket; Summary generated using custom code and sent to team.
3.17. Zapier
• Feature: Trigger on new spreadsheet/form/database row; Formatter + Email/Zapier Code for summaries.
3.18. PagerDuty
• Feature: New incident trigger; Scheduled Analytics API pulls and distributes summary.
3.19. Dropbox
• Feature: File added to incident folder; Dropbox API triggers summary flow via linked app.
3.20. Mailgun
• Feature: Parse received emails (incident reports); HTTP POST to summary engine and outbound email.
3.21. Microsoft Teams
• Feature: Adaptive Card to log incidents; Scheduled summary message via Teams Bot/Graph API.
3.22. Intercom
• Feature: New conversation event; Webhook sends details to back-end for log consolidation and summary emailing.
3.23. Freshservice
• Feature: Ticket creation/update trigger; Scheduler exports summary and emails managers.

Benefits

4.1. Rapid cross-location insights into safety/maintenance trends.
4.2. Documentation required for liability and regulatory audits is always up to date.
4.3. Human resource savings from eliminated routine summarization.
4.4. Timely action enabled by targeted notifications and critical incident escalation.
4.5. Full automation ensures nothing is missed and all stakeholders are kept informed.