KPI reporting on delivery times and satisfaction

Purpose

 1.1. Automated KPI reporting on delivery times and customer satisfaction provides real-time business intelligence for Biryani restaurants.
 1.2. Automates the collection, aggregation, and analysis of delivery logistics and post-delivery rating feedback.
 1.3. Used for improving supply chain efficiency, identifying slowdowns in the delivery process, and monitoring customer sentiment after each order.
 1.4. Automates the creation and distribution of performance dashboards, alerts, and analytics to decision-makers.
 1.5. Enables automating data-driven management actions in marketing, logistics, and customer support.

Trigger Conditions

 2.1. Order status updates to “Delivered” in POS/delivery systems.
 2.2. Receipt of post-delivery surveys or customer feedback via SMS or email.
 2.3. Daily/weekly automated scheduled times for report generation.
 2.4. API webhook events signalling new satisfaction rating received or abnormal delivery time detected.
 2.5. Manual trigger by management for ad-hoc analysis.

Platform Variants

1. Twilio SMS API

 • Feature/Setting: Automated SMS surveys post-delivery; configure SMS webhook for survey response collection.
 • Sample: Automate survey send after order completed; collect and categorize delivery satisfaction ratings.

2. SendGrid

 • Feature/Setting: Automated email sending with feedback surveys; API for tracking opens/responses.
 • Sample: Automating email triggers tied to delivery confirmation; parse responses via webhook.

3. Google Sheets API

 • Feature/Setting: Automate aggregation of delivery metrics and satisfaction scoring into dashboard sheets.
 • Sample: Append new rows for each completed order; real-time automated KPI sheets.

4. Airtable Automations

 • Feature/Setting: Automated workflows on record creation/update for orders/deliveries; build custom dashboards.
 • Sample: Auto-update satisfaction field on survey submission; configure record-triggered automations.

5. Salesforce Flow

 • Feature/Setting: Automate post-order workflow for survey request and KPI aggregation; use Process Builder for triggers.
 • Sample: Survey delivery automation based on opportunity “Closed Won”.

6. Power BI REST API

 • Feature/Setting: Automate dataset refresh and visualization on delivery KPIs; incorporate satisfaction metrics.
 • Sample: POST completed deliveries for live dashboard updates.

7. Zapier Webhooks

 • Feature/Setting: Multi-step automation chains for delivery report compilation and distribution.
 • Sample: Delivery event triggers satisfaction survey, Sheets entry, and Slack notification.

8. Slack API

 • Feature/Setting: Automated notification of daily/critical KPI breaches or delivery trend summaries.
 • Sample: On negative feedback, send automated alert to #logistics channel.

9. Google Forms API

 • Feature/Setting: Automate push of satisfaction surveys and collect responses in real time.
 • Sample: Auto-generate forms linked to order; parse API responses into analytics.

10. Microsoft Power Automate

 • Feature/Setting: Automates scheduled or event-based KPI email/reporting; connects to restaurant ERP.
 • Sample: Scheduled automation to email KPI Excel report to management.

11. Freshdesk API

 • Feature/Setting: Automated ticket creation for complaints flagged via negative feedback.
 • Sample: If customer rates low on delivery time, auto-create follow-up ticket.

12. HubSpot Workflows

 • Feature/Setting: Automated customer journey tracking from order to feedback.
 • Sample: Trigger satisfaction emails, log customer score, update CRM contact properties.

13. Tableau Web Data Connector

 • Feature/Setting: Automate importing live delivery and satisfaction metrics for visualization.
 • Sample: Auto-refresh datasets on order completion events.

14. Google Data Studio Connector

 • Feature/Setting: Automated visualization of aggregated KPIs; scheduled refresh from Sheets/API.
 • Sample: Automate delivery time report, segment by geographic zone.

15. Typeform API

 • Feature/Setting: Dynamic, automated customer survey flow; collect structured feedback.
 • Sample: Initiate survey post-delivery via API.

16. Trello API

 • Feature/Setting: Automated creation of actionable cards for poor KPI reports or recurring delays.
 • Sample: If delivery exceeds standard time, auto-create Trello card for operations review.

17. Notion API

 • Feature/Setting: Automate structured note-taking and KPI archiving on a shared dashboard.
 • Sample: New delivery record adds satisfaction score and delivery time to team workspace.

18. Monday.com API

 • Feature/Setting: Automated tracking board for real-time delivery and satisfaction data.
 • Sample: When feedback received, update automation dashboard columns.

19. Mailchimp API

 • Feature/Setting: Automatically segment and trigger feedback campaign based on delivery zone.
 • Sample: Post-order, automate satisfaction campaign to segment for targeted follow-up.

20. Shopify Order API

 • Feature/Setting: Fetch order completion and trigger feedback automation.
 • Sample: On order delivery webhooks, automate KPI pipeline.

21. Intercom API

 • Feature/Setting: Automate customer follow-up based on survey outcomes; chat trigger for negative scores.
 • Sample: Auto-send satisfaction prompt on delivery and escalate issues via message.

Benefits

 4.1. Automates data collection and reduces manual error in KPI reporting.
 4.2. Accelerates real-time identification of delivery inefficiencies and customer dissatisfaction.
 4.3. Automates decision-support for logistics optimization in Biryani restaurant operations.
 4.4. Enables scalable, automated KPI analysis as order volumes grow.
 4.5. Automates continuous monitoring and improvement loop based on live data and customer sentiment.