Real-time vehicle tracking notifications to customers

Purpose

1.1. Automate real-time vehicle tracking notifications to inform customers of delivery status, estimated arrivals, deviations, and stop events using data from fleet telematics, GPS devices, or mobile fleet tracking apps.
1.2. Automatedly reduce manual communication workload and enhance transparency in concrete delivery logistics, crucial for job site readiness and customer satisfaction in the building materials sector.
1.3. Enable automator workflows that push notifications for scheduling, in-transit updates, delays, and arrival confirmations, minimizing human error and automating proactive communication.
1.4. Useful for automating compliance with delivery SLAs, reducing inbound “where’s my truck?” queries, and increasing trust through visibility.

Trigger Conditions

2.1. Automated vehicle departure from plant (geofence exit/entry).
2.2. Approaching customer site (proximity-based geo-trigger).
2.3. Status change in route (breakdown, major traffic, reroute).
2.4. Vehicle arrival at destination (geofence entry).
2.5. Real-time GPS location updates at set intervals.
2.6. Driver active status toggle (manual or telematics-triggered).

Platform Variants

3.1. Twilio SMS
• Feature/Setting: Automate SMS API via programmable messaging; configure webhook to trigger on vehicle events and send customer SMS (“Your delivery truck is 10 mins away”).
3.2. SendGrid
• Feature/Setting: Use Transactional Email API; automates templated emails with real-time tracking links or expected arrival times sent on trigger.
3.3. Pusher
• Feature/Setting: Real-time Push Notifications—integrate Channels API to send browser/mobile push alerts as vehicles approach site.
3.4. Firebase Cloud Messaging
• Feature/Setting: Automate notification push to iOS/Android apps; configure triggers on delivery platform backend.
3.5. WhatsApp Business API
• Feature/Setting: Automate message templates for live tracking or arrival windows via WhatsApp channel on delivery event.
3.6. Slack
• Feature/Setting: Use Slack webhooks or bots to send real-time channel notifications to customer-facing or internal operations teams.
3.7. Microsoft Teams
• Feature/Setting: Automated flow to send message cards to customer support team for each delivery event update.
3.8. Google Chat
• Feature/Setting: Automate bots to notify chat rooms when vehicles leave plant, near site, or arrive.
3.9. Telegram Bot API
• Feature/Setting: Automated bot messages to customer’s Telegram with tracking or status updates.
3.10. Mailgun
• Feature/Setting: Real-time triggered transactional emails using Events API for delivery milestones.
3.11. OneSignal
• Feature/Setting: Automate web/mobile push notifications to customers’ subscribed devices based on fleet events.
3.12. Amazon SNS
• Feature/Setting: Automate SMS, mobile push, or email using publish-subscribe topic for fleet updates.
3.13. Webex Teams
• Feature/Setting: Automated notifications posted in chosen delivery or support rooms for transparency.
3.14. Viber Business Messages
• Feature/Setting: Automate customer communication using personalized messages on status triggers.
3.15. Facebook Messenger API
• Feature/Setting: Automated chat blast to customers who opted in for messenger updates on order status.
3.16. Zendesk
• Feature/Setting: Automate ticket updates or notifications to customers via triggers in ticket flow.
3.17. ServiceNow
• Feature/Setting: Automate incident/customer communication workflow for delivery arrival and delays.
3.18. HubSpot Workflows
• Feature/Setting: Automate SMS or emails via workflow trigger on delivery status field updates.
3.19. Salesforce Process Builder
• Feature/Setting: Auto-notification workflow on Opportunity or Delivery record changes.
3.20. Zapier
• Feature/Setting: Automator to connect tracking platform events to any notification channel.
3.21. Klaviyo
• Feature/Setting: Automate email or SMS customer journey triggers based on delivery timeline events.
3.22. Intercom
• Feature/Setting: Automated in-app or email message to customers based on delivery stage.
3.23. Cisco Tropo
• Feature/Setting: Automates voice or SMS notifications with custom scripts on location triggers.
3.24. Infobip
• Feature/Setting: Multi-channel communication automation (SMS, WhatsApp, Viber) triggered from GPS data.

Benefits

4.1. Automates end-to-end customer notification workflow, enhancing service transparency.
4.2. Automatedly reduces manual follow-ups and inbound queries about delivery status.
4.3. Increases delivery accuracy and customer readiness at the jobsite via automated, real-time updates.
4.4. Automator eliminates delays in information relay, critical for time-sensitive materials like concrete.
4.5. Automating this process improves customer trust, retention, and competitive differentiation in the wholesale ready-mix concrete market.
4.6. Automatable setup increases scalability and repeatability for growing fleet logistics operations.
4.7. Automation streamlines compliance documentation with automated logs and notification history.