Customer feedback request after delivery

Purpose

1.1. Automate timely customer feedback request after meal delivery to enhance service quality, gather actionable insights, improve customer retention, and resolve issues proactively.
1.2. Automatedly prompt customers post-delivery via preferred communication channels, logging feedback for analytics, quality assurance, and reputation management.

Trigger Conditions

2.1. Automated trigger when delivery status is updated to “Delivered” in the order management system.
2.2. Automating based on geolocation confirmation or third-party delivery provider API status callbacks.
2.3. Customs triggers from POS, delivery app, or delivery driver check-ins.

Platform Variants

3.1. Twilio SMS
• Feature/Setting: Automate SMS using Twilio Studio Flow after delivery status update; configure API endpoint to send templated feedback request.

3.2. SendGrid
• Feature/Setting: Automatedly send transactional feedback emails using Dynamic Template API; configure event webhook for delivery confirmation.

3.3. HubSpot
• Feature/Setting: Automatable marketing workflow for post-delivery automating feedback emails; set trigger via contact property or custom event API.

3.4. Mailchimp
• Feature/Setting: Automate feedback requests through customer journeys, using API-triggered email after delivery confirmation.

3.5. WhatsApp Business API
• Feature/Setting: Automated feedback messages sent via ‘message’ endpoint; initiate automation based on delivery API webhook.

3.6. Slack
• Feature/Setting: Slack bot or workflow automates channel message to internal staff with feedback collection link post delivery-marked orders.

3.7. Zapier
• Feature/Setting: Create Zap to automate workflow: new delivered order → send feedback request via email/SMS/in-app.

3.8. Google Forms
• Feature/Setting: Automate feedback form sharing by auto-generating link and emailing customers after delivery with Apps Script or API.

3.9. Intercom
• Feature/Setting: Automate in-app or email feedback surveys sent post-delivery using operator’s event-triggered auto-messages.

3.10. SurveyMonkey
• Feature/Setting: Use API or Webhook to automate sending feedback surveys to customers after delivery event triggers.

3.11. Pipedrive
• Feature/Setting: Automate follow-up feedback activity creation using Workflow Automation when order outcome is set as delivered.

3.12. Zoho CRM
• Feature/Setting: Automate email or SMS feedback requests based on workflow rules triggered by custom order-delivered fields.

3.13. Salesforce
• Feature/Setting: Automated process builder/Flow to send feedback emails/SMS when Delivery Status field updates.

3.14. Freshdesk
• Feature/Setting: Automated ticket creation or survey send when delivery completion webhook is received.

3.15. Shopify
• Feature/Setting: Automate customer feedback email post-delivery using Flow automation app or Order Fulfilled webhook.

3.16. Facebook Messenger
• Feature/Setting: Use Messenger Send API to automate feedback prompt after delivery event API callback.

3.17. Microsoft Power Automate
• Feature/Setting: Automator flow triggers on delivery status change in POS/ordering system to automatedly send email/SMS feedback request.

3.18. Klaviyo
• Feature/Setting: Event-triggered automation for feedback email/SMS flow when order status updates.

3.19. Airtable
• Feature/Setting: Automate new record for delivered orders and automatedly send templated feedback emails using automation scripts.

3.20. Typeform
• Feature/Setting: Automated feedback survey generated via API and link sent post-delivery by event-triggered workflow.

Benefits

4.1. Automates feedback gathering for high response rates and real-time service analysis.
4.2. Reduces manual intervention, making the process scalable and consistently reliable.
4.3. Automating feedback loops enables quick issue resolution, enhancing customer satisfaction.
4.4. Centralizes data collection for actionable business intelligence and reputation management.
4.5. Frees up staff for core tasks, boosting efficiency and resource management through automation.