Automated emergency rerouting for unexpected situations

Purpose

1. Enable real-time automated routing of airport shuttles during emergencies (accidents, weather, road closures).

2. Reduce manual dispatcher effort, ensure prompt traveler updates, and optimize resource allocation.

3. Integrate with live traffic, mapping, fleet management, and passenger communication systems for end-to-end rerouting.

4. Automate escalation and communication across drivers, dispatchers, and customers.

Trigger Conditions

1. Detection of traffic incidents via live traffic APIs.

2. Vehicle telemetry reporting unexpected stoppages or deviations.

3. Manual dispatch alert (operator flags issue on dashboard).

4. Customer notifications (mobile/web form, SMS keyword, IVR input).

5. Scheduled monitoring of local weather and event feeds.

6. Geofence breach by vehicle (detected by GPS).

Platform Variants

1. Twilio

• Function: Programmable SMS — configure webhook to broadcast reroute alerts to drivers/passengers via SMS when incident occurs.
  

2. SendGrid

• Function: Mail Send API — trigger automated reroute email notifications to all affected stakeholders.
  

3. Google Maps Platform

• Function: Directions API — dynamically recalculate and propose alternate shuttle routes in real-time using waypoints.
  

4. HERE Technologies

• Function: Routing API — recalculate quickest detours using live incident and traffic data.
  

5. Nexmo (Vonage)

• Function: SMS Messaging API — dispatch rerouted instructions to multiple mobile devices programmatically.
  

6. Slack

• Feature: Incoming Webhooks — send instant updates to operations team/shuttle channels with reroute details.
  

7. Microsoft Teams

• Feature: Connectors — post automated emergency event cards to dispatcher group chats for coordination.
  

8. ServiceNow

• Function: Incident Management API — auto-create high-priority incident tickets when reroute is triggered.
  

9. Salesforce

• Function: Flow Builder/Process Builder — launch custom reroute workflows notifying account managers and updating records.
  

10. Zendesk

• Function: Ticket API — open user support tickets automatically when reroute affects customer pickup.
  

11. WhatsApp Business API

• Function: Notifications — send direct reroute messages to passengers via WhatsApp.
  

12. HubSpot

• Feature: Workflows — auto-create or adjust ride bookings and initiate mass updates to users.
  

13. Fleetio

• Feature: Vehicles API — log reroute events against vehicles; notify assigned drivers.
  

14. Geotab

• Feature: Rules Engine — set reroute triggers based on device location anomalies or system events.
  

15. Webex

• Feature: Message API — relay urgent reroute alerts to driver/manager chat spaces.
  

16. Zapier

• Function: Multi-app workflows — orchestrate cross-platform triggers (traffic alert → SMS, email, chat update).
  

17. IFTTT

• Function: Applet — configure applets to link traffic alerts with dispatch notifications or vehicle trackers.
  

18. AWS Lambda

• Feature: Event-driven scripts — process live traffic/feed events and perform API calls for cascading reroute actions.
  

19. Azure Logic Apps

• Function: Automated workflows — build end-to-end emergency reroute flows chaining services (trigger, process, notify).
  

20. Google Cloud Functions

• Feature: Serverless function — listen for incident webhooks, process logic, call maps and notify APIs.
  

21. OneSignal

• Function: Push Notifications API — send mobile push updates to all awaiting customers during reroute.
  

22. Trello

• Feature: Card Automation — create reroute cards in operations boards using webhook triggers.
  

Benefits

1. Minimizes human delay by automating detection and response to emergencies.

2. Ensures accurate, simultaneous communication to drivers, customers, and staff.

3. Provides audit trails and records of reroute actions for compliance.

4. Scalability: adapts to fleets of any size and supports multi-channel communication.

5. Enhances passenger confidence through proactive information and transparency.