Dispatch and CommunicationPurpose
1. Automate real-time dispatch notifications for airport shuttle drivers via SMS or in-app alerts.
2. Provide route updates, pickup/dropoff details, traffic alerts, and shift reminders instantly.
3. Enable seamless two-way driver communication, confirmation receipts, and escalation for critical alerts.
Trigger Conditions
1. New booking assigned to a driver.
2. Last-minute change to trip schedule or route.
3. Cancellation or delay from passenger or dispatch center.
4. Traffic/congestion event or weather warning.
5. Time-based periodic shift reminders, check-ins, or compliance notifications.
Platform variants
1. Twilio SMS
- Function: Use 'Messages API' to send SMS to driver numbers upon dispatch triggers.
- Sample: POST /2010-04-01/Accounts/{AccountSid}/Messages.json with To, From, Body.
2. SendGrid
- Function: 'Mail Send API' for email-to-SMS gateways and fallback notifications.
- Sample: POST /v3/mail/send with subject/body mapped to SMS format.
3. Firebase Cloud Messaging
- Function: 'Send message' pushes notification to Android/iOS shuttle driver apps.
- Sample: POST /fcm/send with token, notification title/body.
4. Pusher Channels
- Function: 'Trigger' events to subscribed in-app channels for driver alerts.
- Sample: POST /apps/{app_id}/events with channel, event, message JSON.
5. Nexmo (Vonage) SMS
- Function: 'Send an SMS' API to notify drivers’ cell phones.
- Sample: POST /sms/json with api_key, api_secret, to, from, text.
6. Slack
- Function: 'chat.postMessage' to driver-specific channels or user DMs.
- Sample: POST /api/chat.postMessage with channel, text.
7. Microsoft Teams
- Function: 'Send message' to driver user/bot using Teams Graph API.
- Sample: POST /v1.0/teams/{team-id}/channels/{channel-id}/messages.
8. RingCentral SMS
- Function: 'Create SMS Message' endpoint for direct notifications.
- Sample: POST /restapi/v1.0/account/~/extension/~/sms with to, from, text.
9. MessageBird
- Function: 'Send SMS' via Messages API to drivers.
- Sample: POST /messages with originator, recipients, body.
10. Plivo
- Function: 'Send a message' API for global SMS notifications.
- Sample: POST /v1/Account/{auth_id}/Message/ with dst, src, text.
11. WhatsApp Business API
- Function: 'messages' endpoint for template-based driver notifications.
- Sample: POST /v1/messages with template/message body, recipient.
12. Telegram Bots
- Function: 'sendMessage' for instantaneous push to driver user ID.
- Sample: POST /bot{token}/sendMessage with chat_id, text.
13. Infobip
- Function: 'Send SMS over API' supporting regional compliance.
- Sample: POST /sms/2/text/advanced with destinations, message.
14. AWS SNS (Simple Notification Service)
- Function: 'Publish' action to SMS or mobile app target.
- Sample: Publish action with PhoneNumber/Message/ApplicationArn.
15. ClickSend
- Function: 'SMS API' to auto-send dispatch notices.
- Sample: POST /v3/sms/send with to, message.
16. Intercom
- Function: 'Send outbound messages' via app for chat-based notifications.
- Sample: POST /messages with message_type, body, user_id.
17. Mailgun
- Function: Email-to-SMS bridge using 'Messages API'.
- Sample: POST /v3/{domain}/messages with to, subject, text/body.
18. Signal Private Messenger Bot
- Function: 'send' command via command-line or API for direct driver alerts.
- Sample: POST /v1/send with message, number.
19. Sinch
- Function: 'SMS REST API' for high-volume messaging.
- Sample: POST /xms/v1/{service_plan_id}/batches to, from, body.
20. Zenvia
- Function: 'Send SMS' endpoint for location-based driver notification.
- Sample: POST /sms with to, msg.
Benefits
1. Ensures immediate, reliable delivery of critical dispatch information.
2. Supports compliance and duty-of-care with delivery/read receipts.
3. Reduces dispatcher workload through automated multichannel notification.
4. Enables flexible, scalable outreach to global drivers across any preferred channel.
5. Facilitates seamless comms even in network-diverse or device-diverse driver bases.