Dispatch and CommunicationPurpose
1.2. Automate data collection and reporting for incident logging, shift summaries, and operational improvement.
1.3. Centralize feedback data to inform management decisions, ensure regulatory compliance, and support continuous service improvement.
1.4. Facilitate real-time alerts for urgent feedback (e.g., breakdowns, customer complaints) for rapid intervention.
Trigger Conditions
2.2. Geo-fencing: driver vehicle enters depot/geofence, initiates feedback request.
2.3. Manual notification: dispatcher completes shift-end check-in and triggers feedback.
2.4. Data field change: driver status updated to “off-duty” logs trigger.
2.5. API webhook: shuttle management system sends shift-complete event.
Platform Variants
3.1. Twilio (Programmable SMS)
- Feature: Automated SMS surveys post-shift; configure messaging service with API endpoint and webhook on shift-end event.
3.2. SendGrid (Transactional Email)
- Feature: Personalized email feedback forms; use Single Send API tied to driver email list and dispatch event.
3.3. Microsoft Teams (Incoming Webhook)
- Feature: Send adaptive card feedback form direct to drivers’ Teams account on shift completion via Incoming Webhook URL.
3.4. Slack (API)
- Feature: Post interactive feedback request as direct message using chat.postMessage API with modal input.
3.5. WhatsApp Business API
- Feature: Pre-approved feedback templates sent via message trigger linked to dispatch system event.
3.6. Google Forms (Forms API)
- Feature: Generate unique link per driver shift; send via email or SMS.
- Setting: Use pre-filled link generation.
3.7. Jotform
- Feature: API-triggered form assignment; configure webhooks for response collection and dashboard integration.
3.8. SurveyMonkey (Webhooks)
- Feature: Automate survey assignment and send results to operational database via Webhook POST.
3.9. Salesforce (Process Builder/API)
- Feature: Create feedback task or email alert using shift completion trigger in Service Cloud/Field Service Lightning.
3.10. Zendesk (API Trigger)
- Feature: Ticket created for shift-end; automated feedback form sent using Trigger API and email.
3.11. HubSpot (Workflows)
- Feature: Automated feedback sequence in Service Hub via contact property change or workflow trigger.
3.12. Airtable (Automations)
- Feature: Custom task/record created for each completed shift; send feedback form link with Airtable Automation.
3.13. Intercom (Outbound Messaging API)
- Feature: Send targeted Messenger chat with feedback survey at shift log-off detected by Intercom event webhook.
3.14. Typeform (Responses API)
- Feature: Generate live survey and send link via webhook, collect structured data in real time.
3.15. Freshdesk (Automations)
- Feature: Trigger survey email/ticket based on API event from shuttle dispatch system.
3.16. Zoho CRM (Workflow Rules)
- Feature: Set up workflow to send feedback email/task when shift logged as complete via API.
3.17. Mailchimp (Transactional API)
- Feature: Auto-send post-shift survey campaigns; integrate with webhook from dispatch software.
3.18. Google Chat (Webhook)
- Feature: Push feedback request using Chat webhooks to driver group or individual on duty status change.
3.19. Monday.com (Automations)
- Feature: Create item for shift completion; trigger update column with feedback link in automation recipe.
3.20. Asana (Rules/API)
- Feature: Add feedback task/subtask to driver project via Asana Rules or custom API event upon shift close.
Benefits
4.2. Increases compliance and data quality by standardizing feedback capture.
4.3. Enables rapid detection and escalation of safety or service issues from driver input.
4.4. Aggregates feedback for actionable analytics, trend analysis, and regulatory audits.
4.5. Improves driver experience and management responsiveness to frontline concerns.