Incident broadcast alerts to staff and drivers

Purpose

1. Alert shuttle staff and drivers instantly about incidents (accidents, delays, route diversions, critical weather, airport emergencies) to ensure safety, operational continuity, and compliance.

2. Deliver notifications via multiple channels (SMS, email, voice, mobile apps) to minimize missed messages.

3. Centralize incident messaging, log all broadcasts, and enable rapid two-way communication if needed.

4. Reduce response time by automating dissemination from dispatch dashboard or incident detection inputs.

Trigger Conditions

1. Manual: Dispatcher sends alert from web portal due to observed incident.

2. Automated: Connected airport/AIS system flags critical event.

3. Schedule: Routine checks trigger test alerts for compliance.

4. Sensor/IoT: Vehicle telemetry indicates breakdown/collision.

5. Weather API: Severe weather warning for scheduled route.

6. Passenger report via app/portal requesting emergency broadcast.

Platform Variants

1. Twilio

• Feature/Setting: Messaging API; configure "Programmable SMS" and "Programmable Voice" with incident message body and staff contact numbers.
  

2. SendGrid

• Feature/Setting: Email API; use "Send Email v3 API" for formatted mass-incident alerts using dynamic email templates to driver/staff group.
  

3. Slack

• Feature/Setting: Incoming Webhooks; configure JSON payload with incident details, route, timestamp, @mention roles of drivers.
  

4. Microsoft Teams

• Feature/Setting: "Create Channel Message" via Graph API; direct alert to dispatch/driver channel with action links.
  

5. PagerDuty

• Feature/Setting: "Trigger Incident" API; create high-priority event, route to ground ops escalation policy.
  

6. WhatsApp Business API

• Feature/Setting: "Send Message" endpoint; configure approved template message for incident type.
  

7. Firebase Cloud Messaging

• Feature/Setting: Push Notification API; target shuttle driver app topic with payload (incident, route map link).
  

8. Pusher

• Feature/Setting: Channels API; send real-time broadcast on "incident_alerts" channel subscribed by mobile/web clients.
  

9. RingCentral

• Feature/Setting: SMS/Voice API; configure alert scripts for IVR broadcasts or mobile text to all drivers.
  

10. Telegram

• Feature/Setting: Bot API sendMessage method; configure group broadcast to staff/driver chat.
  

11. Zoom Chat

• Feature/Setting: "Send Chat Message" API; direct formatted message to dispatcher+driver group.
  

12. Discord

• Feature/Setting: Webhook; post incident message to dedicated #incident-alerts channel, mention driver roles.
  

13. HubSpot

• Feature/Setting: Workflows tool; trigger "Internal Notification" email/SMS workflows based on incident properties.
  

14. Salesforce

• Feature/Setting: "Process Builder" with email alert/notification action for staff contact list segment.
  

15. ServiceNow

• Feature/Setting: "Incident Management API"; open incident record, auto-email notification to registered responders.
  

16. Zendesk

• Feature/Setting: "Create Ticket" API; trigger group notification rule for shuttle team based on incident tag.
  

17. Opsgenie

• Feature/Setting: "Create Alert" endpoint; assign tags, priority, notify on-call shuttle staff.
  

18. Amazon SNS

• Feature/Setting: "Publish" API; send SMS, email, or mobile push to all subscribers (drivers/staff).
  

19. Google Chat

• Feature/Setting: "Spaces Messages" API; direct automated post to incident space.
  

20. Workplace by Meta

• Feature/Setting: "Send message" API (Bot integration); broadcast alert to Operations group, trigger acknowledgement task.
  

21. Mailgun

• Feature/Setting: "Messages API"; configure template for multilingual incident notifications.
  

22. Webex

• Feature/Setting: "Create Message" API; send to team room with @mentions for all on-duty drivers.
  

23. Viber

• Feature/Setting: "Public Account Messaging API"; broadcast alert to driver/staff subscribed as followers.
  

Benefits

1. Consistent, immediate reach to all dispatched staff regardless of location.

2. Reduces manual errors and delays in communication.

3. Logs all broadcasts for compliance and auditing.

4. Multi-channel redundancy ensures alert visibility.

5. Minimizes risk to staff and passengers during critical incidents.

6. Supports escalation and response workflows with real-time feedback.

7. Reduces stress and improves morale through clear, prompt updates.