Dispatch and CommunicationPurpose
1.2. Dispatch live instructions and reroutes instantly to shuttle drivers based on changing traffic, passenger updates, and flight statuses.
1.3. Automate coordination between booking, scheduling, driver assignment, and in-field adjustments.
1.4. Enable two-way status updates between dispatch headquarters and multiple drivers across a dynamic fleet.
1.5. Leverage APIs for map data, telematics, traveler data, and traffic to power timely, data-driven decisions.
Trigger Conditions
2.2. Traffic congestion, accident, or unexpected delay reported.
2.3. Change in flight arrival/departure times affecting shuttle schedules.
2.4. Driver logs on/off-duty or reports vehicle status update.
2.5. Route deviation or incidents reported by GPS/telematics system.
2.6. Manual intervention by dispatcher requesting real-time reroute.
Platform Variants
3.1. Google Maps Platform
• Feature: Directions API, Traffic Layer
• Setting: Request route recalculation with `traffic_model=best_guess` for live adjustment.
3.2. HERE Technologies
• Feature: Routing API
• Setting: Enable `dynamicTraffic` flag to fetch congested segments and alternative suggestions.
3.3. Mapbox
• Feature: Directions API, Map Matching
• Setting: Use live traffic option; set `voice_instructions=true` for driver guidance.
3.4. TomTom
• Feature: Routing API, Traffic API
• Setting: Use `/calculateRoute` with `traffic=true` parameter for up-to-date paths.
3.5. Waze for Broadcasters
• Feature: Traffic Alerts
• Setting: Send push updates to driver mobile with live route alerts.
3.6. Twilio
• Feature: Programmable SMS
• Setting: POST revised route summaries to drivers' numbers via SMS webhook.
3.7. Plivo
• Feature: Messaging API
• Setting: Automate reroute and ETA message texts via REST API to driver phones.
3.8. Nexmo (Vonage)
• Feature: SMS API
• Setting: Dispatch status and change updates using the `/sms/json` endpoint.
3.9. SendGrid
• Feature: Transactional Emails
• Setting: Send notification emails on route changes to drivers’ inboxes via the `/mail/send` endpoint.
3.10. Slack
• Feature: Incoming Webhooks
• Setting: Post route adjustment notifications to driver channels.
3.11. Microsoft Teams
• Feature: Connectors
• Setting: Send adaptive card with live map and new route link to shuttle driver team.
3.12. Salesforce
• Feature: Service Cloud, Workflow Rules
• Setting: Automate dispatch tickets and update driver assignments when routing changes.
3.13. Zoho Creator
• Feature: Workflow Automation
• Setting: Configure process flow for route recalculation and notification triggers.
3.14. Fleet Complete
• Feature: GPS Tracking, Integrations
• Setting: Push updated waypoints to driver device via Fleet Complete API.
3.15. Samsara
• Feature: Telematics API
• Setting: Auto-update driver route assignments in real time through driver app integration.
3.16. Geotab
• Feature: MyGeotab API
• Setting: Synchronize dispatcher route decisions and relay to in-cab devices.
3.17. Zapier
• Feature: Multi-app Workflows
• Setting: Configure trigger on booking or traffic signal and push update to drivers.
3.18. Workato
• Feature: Integration Recipes
• Setting: Link data from scheduling/calendar, traffic service, and driver app.
3.19. Amazon SNS
• Feature: Mobile Notifications
• Setting: Publish instantaneous route update notifications to subscribed driver endpoints.
3.20. Pusher
• Feature: Channels
• Setting: Broadcast real-time route change data to Web/Mobile driver dashboards.
Benefits
4.2. Real-time communication improves driver confidence and service reliability.
4.3. Reduced fuel and labor costs through automatic congestion avoidance.
4.4. Immediate awareness of disruptions, keeping both dispatch and clients updated.
4.5. Enhanced scalability, as additional shuttles or routes can be included seamlessly.