Automated ambulance dispatch based on emergency call details

Purpose

1. Automate the dispatch of ground ambulances in response to emergency calls, based on caller input, location, medical urgency, and ambulance availability.

2. Reduce manual intervention, streamline response times, ensure resource optimization, and enhance service reliability in critical medical events.

3. Integrate multi-channel call reception, real-time location tracking, medical triage, and dispatcher notification, allowing seamless end-to-end operations from emergency intake to ambulance assignment.

Trigger Conditions

1. Receipt of emergency call via voice, SMS, web, or IoT alert.

2. Extraction of location, incident severity, and patient status.

3. Automatic detection of available ambulance units nearest to incident site.

4. Trigger upon specific keywords (e.g., cardiac arrest), assigned priority codes, or system-logged critical thresholds.

Platform Variants

1. Twilio (Programmable Voice, Programmable SMS)

• Function: Capture emergency calls, convert to text, parse keywords.
  
• Sample: Configure webhook in Voice to POST call transcript to workflow endpoint.
  

2. SendGrid (Inbound Parse Webhook)

• Function: Process email emergency requests, extract location details.
  
• Sample: Route inbound emails to automation pipeline for parsing.
  

3. Google Maps Platform (Geocoding, Distance Matrix API)

• Function: Convert caller address to coordinates, calculate fastest route and ETA.
  
• Sample: Call Geocoding API with address string, then Distance Matrix for ETA.
  

4. Microsoft Azure Cognitive Services (Speech-to-Text, Text Analytics)

• Function: Transcribe emergency calls, extract medical urgency using text analytics.
  
• Sample: Apply Speech-to-Text, route transcript to Text Analytics for entity extraction.
  

5. PagerDuty (Incidents API)

• Function: Create and manage incident tickets for ambulance dispatch teams.
  
• Sample: POST incident data with priority and tags to /incidents endpoint.
  

6. Salesforce Service Cloud (Case Management API)

• Function: Log and track emergency call cases, assign to resources.
  
• Sample: Create a new Case using REST API with incident metadata.
  

7. AWS Lambda

• Function: Execute scripts for ambulance assignment and notification based on triggers.
  
• Sample: Lambda triggered by new call event to evaluate and assign ambulance.
  

8. Google Cloud Pub/Sub

• Function: Distribute emergency call events to multiple processing services.
  
• Sample: Publish emergency event message to topic “incident-dispatch.”
  

9. Slack (Incoming Webhooks, Bot API)

• Function: Notify dispatchers and teams in dedicated ambulance channels.
  
• Sample: Send formatted incident message via webhook or bot to channel.
  

10. ServiceNow (Incident Management API)

• Function: Create and update incident records, integrate with dispatch dashboard.
  
• Sample: POST new emergency incident with custom fields.
  

11. Zendesk (Ticket API)

• Function: Generate dispatch tickets, track resolution, escalate critical events.
  
• Sample: Create ticket with custom fields for emergency data.
  

12. Aircall (API or Webhooks)

• Function: Intake calls, log call details, trigger automation hooks.
  
• Sample: Configure outbound webhook for ‘call.ended’ event.
  

13. Freshdesk (Ticket API)

• Function: Log and update ambulance dispatch requests as tickets.
  
• Sample: POST new ticket data with incident details.
  

14. HubSpot (Workflows API)

• Function: Automate assignment and follow-up tasks for response coordinators.
  
• Sample: Trigger workflow on creation of new Emergency Call record.
  

15. Zapier (Webhooks, Multi-step Flows)

• Function: Orchestrate event-driven responses, connect apps for multi-platform alerts.
  
• Sample: Use webhook trigger to start dispatch flow via supported connectors.
  

16. Microsoft Teams (Incoming Webhook, Adaptive Card)

• Function: Send instant alerts and action cards to dispatcher teams.
  
• Sample: Post adaptive card with ambulance assignment button.
  

17. Smartsheet (API)

• Function: Update and track ambulance locations, dispatch status in real time.
  
• Sample: Update row with ambulance assignment timestamp.
  

18. RingCentral (Call Logs API)

• Function: Extract inbound emergency call logs, trigger incident workflows.
  
• Sample: Poll Call Logs endpoint for inbound emergencies.
  

19. Genesys Cloud (Webhook, Notifications API)

• Function: Integrate multi-channel emergency intake for voice, chat, SMS.
  
• Sample: Forward emergency queue event via webhook.
  

20. Intercom (Inbox API)

• Function: Capture website emergency requests, escalate cases.
  
• Sample: Create conversation using Inbox API with emergency label.
  

21. Derdack Enterprise Alert (Alert API)

• Function: Dispatch real-time alerts to on-call ambulance staff, confirm escalations.
  
• Sample: Send POST to alert API with incident summary.
  

Benefits

1. Accelerates ambulance response and dispatch cycle; reduces human delay.

2. Ensures accuracy in triage and assignment with real-time data.

3. Minimizes missed or mishandled emergency requests.

4. Provides robust traceability and audit trails for compliance.

5. Integrates communication channels and operational dashboards for situational awareness.

6. Enhances field resource allocation and patient safety through intelligent orchestration.