Automatic updates to dispatchers via SMS/email notifications

Purpose

1. Provide real-time, automatic status updates to dispatchers via SMS or email.

2. Ensure immediate notification of incident assignments, ETA changes, route adjustments, and patient handoff via preferred communication channels.

3. Improve operational efficiency, decrease response times, and reduce manual communication errors in ground ambulance dispatch processes.

4. Maintain comprehensive notification logs for compliance and operational review.

5. Keep dispatchers, field crews, and leadership synchronized during all dispatch events and changes.

Trigger Conditions

1. New dispatch assignment is created for an ambulance crew.

2. Update detected in incident status (e.g. en route, at scene, en route to hospital, completed).

3. Manual dispatcher override or escalation request.

4. System-detected delays or route deviations beyond defined thresholds.

5. Request for feedback or status confirmation from on-field personnel.

Platform Variants

1 Twilio SMS

• Function: Programmable SMS API, Send SMS on event
  
• Configuration: Trigger webhook → Twilio SendMessage endpoint with message content and recipient number
  

2 SendGrid

• Function: Mail Send API, Automated transactional emails
  
• Configuration: Trigger event → SendGrid send API with subject, recipient, and dynamic fields
  

3 Plivo

• Function: Message API, Real-time SMS to mobile numbers
  
• Configuration: Event-based API call to /v1/Account/{auth_id}/Message/
  

4 Nexmo (Vonage)

• Function: SMS API endpoint
  
• Configuration: HTTP POST to /sms/json with message, to, and from fields
  

5 AWS SNS

• Function: Simple Notification Service, SMS and Email topics
  
• Configuration: Publish to topic via SDK/API on dispatch change
  

6 Microsoft Graph

• Function: SendMail API for email
  
• Configuration: POST to /users/{id}/sendMail with RFC822 formatted message
  

7 Pusher Beams

• Function: Push Notifications API
  
• Configuration: Publish notification to dispatcher devices on assignment creation
  

8 Firebase Cloud Messaging

• Function: Cloud Messaging send endpoint
  
• Configuration: POST payload with message to FCM topic for dispatcher group
  

9 Slack

• Function: chat.postMessage
  
• Configuration: Send automated notification to #dispatch-ops channel
  

10 PagerDuty

• Function: Events API v2
  
• Configuration: POST event to trigger or acknowledge incident in notification workflow
  

11 Mailgun

• Function: Messages API
  
• Configuration: HTTP POST with email details to /v3/{domain}/messages
  

12 Infobip

• Function: SMS API
  
• Configuration: API: /sms/1/text/single, payload with text, sender, recipient
  

13 ClickSend

• Function: SMS API v3
  
• Configuration: Send SMS with JSON body on /v3/sms/send
  

14 RingCentral

• Function: SMS/Email notification APIs
  
• Configuration: POST /restapi/v1.0/account/~/extension/~/sms with notification context
  

15 MessageBird

• Function: SMS Conversations API
  
• Configuration: POST with recipient and message body to /messages
  

16 SMTP2GO

• Function: SMTP/Email API
  
• Configuration: Programmatically send emails through SMTP AUTH on event update
  

17 ActiveCampaign

• Function: Email Automation API
  
• Configuration: Trigger automation with webhook, send campaign on new dispatch action
  

18 Microsoft Teams

• Function: Incoming Webhook
  
• Configuration: Send adaptive card message to dispatcher team channel on assignment
  

19 HubSpot

• Function: Workflows > Email Notification Action
  
• Configuration: Create workflow triggered by new dispatch, configure automated email action
  

20 WhatsApp Business API

• Function: Send text notification
  
• Configuration: POST /v1/messages with recipient and dispatch details
  

21 Telegram Bot API

• Function: sendMessage
  
• Configuration: POST to /bot{token}/sendMessage to dispatcher’s chat/group
  

22 Discord Webhooks

• Function: Send message to channel
  
• Configuration: POST JSON payload with content and event metadata to webhook URL
  

23 IBM Watson Orchestrate

• Function: Notification Bot
  
• Configuration: Trigger event-based messaging sequence for dispatchers
  

24 Google Workspace Gmail API

• Function: Users.messages.send
  
• Configuration: Send auto-generated emails on assignment via authenticated API call
  

Benefits

1. Enables instant and reliable notification regardless of dispatcher’s preferred tool.

2. Reduces dispatcher workload and human error via automation.

3. Ensures traceability and repeatable compliance reporting.

4. Streamlines dispatcher/field crew communication, improving outcomes.

5. Supports multi-channel redundancy for business continuity.