E-commerce and MarketingPurpose
1.2. Ensure timely gathering of authentic customer feedback, standardized moderation workflows, and cross-platform publication for enhancing store trust, SEO, and customer loyalty.
1.3. Trigger relevant team notifications, analytical summaries, and reputation management tasks using interconnected retail, marketing, and customer service software.
Trigger Conditions
2.2. Submission of a new product review or rating by a customer.
2.3. Negative rating below a set threshold (e.g., ≤3 stars).
2.4. Flagged or reported content from users or automated scans.
2.5. Completion of a manual moderation decision.
Platform Variants
3.1. Shopify
• Feature/Setting: "Product Reviews API" — listen for new review events, configure webhook to automation endpoint.
3.2. WooCommerce
• Feature/Setting: "Review Created" webhook — set endpoint for triggered automation on new review.
3.3. Magento
• Feature/Setting: "ProductReviewRepositoryInterface" — configure plugin to fetch new or updated reviews.
3.4. Amazon Seller Central
• Feature/Setting: "Product Reviews API" (Brand Registry) — automate review retrieval and alerts.
3.5. Trustpilot
• Feature/Setting: "Business API" — connect to receive, moderate, and reply to reviews programmatically.
3.6. Yotpo
• Feature/Setting: "Webhooks" — subscribe to review creation/updated events and route to workflows.
3.7. Google My Business
• Feature/Setting: "Reviews API" — configure to fetch, reply, and escalate flagged reviews.
3.8. Bazaarvoice
• Feature/Setting: "Conversations API" — automate pull/push cycles for new ratings/reviews moderation.
3.9. Feefo
• Feature/Setting: "Feedback API" — connect for review collection and marketing publication automations.
3.10. Loox
• Feature/Setting: "Reviews API/Webhooks" — sync new photo reviews for notifications and moderation tasks.
3.11. Judge.me
• Feature/Setting: "Webhook Listener" — automate on receipt of new or edited product reviews.
3.12. Stamped.io
• Feature/Setting: "API endpoints" for published/flagged reviews, integrate triggers into automation.
3.13. Mailchimp
• Feature/Setting: "Transactional API" — schedule/post-purchase review request campaigns.
3.14. Klaviyo
• Feature/Setting: "Flows Trigger" — auto-trigger review requests post-fulfillment tag.
3.15. Zapier
• Feature/Setting: "Webhooks" and "Filter/Search actions" — integrate and route review data between apps.
3.16. Slack
• Feature/Setting: "Incoming Webhooks" — send review alerts, especially negative/flagged entries, to team channels.
3.17. Microsoft Teams
• Feature/Setting: "Connectors" — route summary and urgent moderation requests to department chats.
3.18. Gmail/Google Workspace
• Feature/Setting: "App Script automation" — auto-send internal or customer-facing review notifications.
3.19. Zendesk
• Feature/Setting: "Tickets API" — auto-create support tickets from negative reviews for follow-up.
3.20. Freshdesk
• Feature/Setting: "Webhooks" — create service tickets for flagged reviews or unhappy customers.
3.21. HubSpot
• Feature/Setting: "Workflows" and custom objects — trigger customer lifecycle campaigns based on review sentiment.
3.22. Google Sheets
• Feature/Setting: "Google Apps Script" — auto-log and analyze review trends in real-time sheets.
3.23. Power BI
• Feature/Setting: "REST API" — auto-feed and visualize review/ratings analytics.
3.24. Facebook Page Management
• Feature/Setting: "Graph API" — automate pull of Facebook recommendations and store responses.
Benefits
4.2. Reduces manual effort in collecting, categorizing, and responding to reviews.
4.3. Improves detection and handling of negative or suspicious submissions.
4.4. Enables data-driven insights into customer sentiment and product performance.
4.5. Facilitates reputation building through swift, automated publishing of authentic user feedback.