Feedback collection after workshops/classes

Purpose

1. Automatically solicit feedback from workshop/class attendees to assess satisfaction, gather improvement insights, measure knowledge transfer, enable follow-ups, fulfill grant reporting, and ensure curriculum relevance for aviation history educational events in museums and exhibits.

2. Integrate attendee lists, event scheduling, message distribution, form delivery, response aggregation, and analytics for seamless post-event engagement.

Trigger Conditions

1. Event end time recorded in scheduling system.

2. Registration status confirmed as "attended."

3. Specified delay elapsed after workshop/class (e.g., 2 hours or 1 day).

Platform Variants

1. Twilio SMS

• Feature/Setting: Programmable Messaging API — Configure outbound SMS to attendee phone numbers upon event completion; payload sample: “Thanks for attending [Event]! Please share feedback: [shortlink].”
  

2. SendGrid

• Feature/Setting: SendMail API — Set template email and personalization; configure trigger on event end with attendee emails and unique feedback form links.
  

3. Typeform

• Feature/Setting: Webhooks & Responses API — Pre-fill information using hidden fields; configure form to auto-close after deadline.
  

4. Google Forms

• Feature/Setting: Form URL parameters for autofill; enable auto-response acknowledgment and restrict to registered emails only.
  

5. Microsoft Forms

• Feature/Setting: Automated invitation via Microsoft Power Automate; personalized links per attendee and response timeline tracking.
  

6. SurveyMonkey

• Feature/Setting: Create Collector API; set custom closing date and send personalized reminders via email.
  

7. Qualtrics

• Feature/Setting: Survey Distribution API — Schedule distribution to registered participants, use Transactional Messaging for reminders.
  

8. Mailchimp

• Feature/Setting: Campaigns API; automate segmented email blasts post-workshop with dynamic content and track open/click rates.
  

9. Slack

• Feature/Setting: Chat.postMessage API to a private channel or individual attendees with embedded feedback links.
  

10. WhatsApp Business API

• Feature/Setting: Message Template API; trigger automated feedback collection prompt customized per event.
  

11. HubSpot

• Feature/Setting: Workflows — Automated email or SMS follow-up after event attendance is logged; register feedback as Contact property.
  

12. Salesforce

• Feature/Setting: Workflow Rules and Process Builder — Trigger post-event Feedback Task creation and auto-send survey link via email.
  

13. Zoho CRM

• Feature/Setting: Workflow Automation and Zoho Survey Trigger; record responses to attendee records.
  

14. ActiveCampaign

• Feature/Setting: Automation Builder — Event-based campaigns targeting attendees with feedback surveys and conditional follow-ups.
  

15. Constant Contact

• Feature/Setting: Automated Email Series; schedule feedback surveys after event tags are applied to contacts.
  

16. Pabbly Connect

• Feature/Setting: Automated Workflow from schedule trigger to Gmail/SMTP and Google Forms integration for survey delivery.
  

17. Airtable

• Feature/Setting: Form automation with scripting; auto-email survey link when “Attended Workshop” status is registered.
  

18. Discord

• Feature/Setting: Webhooks to message attendees or a role with feedback prompt link post-event.
  

19. Zoom

• Feature/Setting: Webinar Ended Webhook; send automated email follow-up with survey via preferred email platform.
  

20. Eventbrite

• Feature/Setting: Post-event Attendee Messaging API; send feedback requests upon event completion.
  

21. Monday.com

• Feature/Setting: Automation Recipes — Trigger feedback form email when Event Item status changes to "Completed."
  

22. Intercom

• Feature/Setting: Outbound Messages API — Schedule in-app or email survey prompt after event label applied.
  

Benefits

1. Centralized, consistent attendee feedback collection improves event quality and reporting accuracy.

2. Reduced manual outreach labor, ensuring fast, personalized engagement.

3. Structured data for analytics and decision-making in museum educational programming.

4. Enhanced attendee experience through timely, relevant communication.

5. Support for grant applications and donor reporting with quantifiable educational impact.