Automated feedback collection after resource usage

Purpose

1.1. Automate feedback collection after library resource usage to improve services and track user satisfaction.
1.2. Automatically request feedback once a library member checks out, returns, or reserves books, e-books, study rooms, or other educational resources.
1.3. Gather actionable, automated data for resource quality assessments, future acquisitions, and service improvements.
1.4. Automator pipelines ensure timely feedback for analytics, enabling rapid response to emerging trends or recurrent issues in public library settings.

Trigger Conditions

2.1. Automated trigger upon resource check-in/check-out (library system event).
2.2. Automates when the reservation period ends for digital or physical resources.
2.3. Trigger automatedly after room booking completion.
2.4. Automate based on overdue item return or renewal.

Platform Variants

3.1. Twilio SMS
• Feature/Setting: Use Twilio SMS API "Messages.create" function to automate feedback SMS upon event detection (e.g., book returned).
3.2. SendGrid
• Feature/Setting: Use SendGrid "Mail Send API" to automate and send feedback request emails post-resource usage.
3.3. Microsoft Power Automate
• Feature/Setting: Configure "When an item is returned in SharePoint" to automate email or form dispatch.
3.4. Google Forms + Apps Script
• Feature/Setting: Automates form link generation and emailing using Apps Script "MailApp.sendEmail".
3.5. Slack
• Feature/Setting: Use Slack "chat.postMessage" API to automate direct messages for feedback to library community channels.
3.6. Zapier
• Feature/Setting: Builds a Zap with "Book returned" as trigger and "Send Feedback Form" as action step.
3.7. SurveyMonkey
• Feature/Setting: SurveyMonkey "Create Collector" API automates feedback survey links tied to user event.
3.8. Freshdesk
• Feature/Setting: Freshdesk "Ticket API" automates feedback ticket creation after user interaction.
3.9. Typeform
• Feature/Setting: Use Typeform "Responses API" to automate pre-filled feedback request links.
3.10. Outlook 365
• Feature/Setting: Automate with "Send an email (V2)" action via Outlook Power Automate connector for user notifications.
3.11. HubSpot
• Feature/Setting: HubSpot "Engagements API" automates feedback email or in-app notification upon resource return.
3.12. Mailchimp
• Feature/Setting: Using Mailchimp "Automated Email Campaign" to send feedback requests after event data import.
3.13. Salesforce
• Feature/Setting: Salesforce "Process Builder" automates feedback task creation or email.
3.14. Intercom
• Feature/Setting: Use Intercom "Messages API" to automate in-app feedback messages post-usage.
3.15. Jotform
• Feature/Setting: Jotform "Webhooks" to automate sending feedback form links on resource use.
3.16. Pabbly Connect
• Feature/Setting: Automates triggers from library systems to email/SMS feedback automation workflows.
3.17. Trello
• Feature/Setting: Trello "Card Creation" automates a feedback collection checklist card per patron resource return.
3.18. Airtable
• Feature/Setting: Airtable "Automation: Send Email" automates dispatching of feedback forms using customized templates.
3.19. DocuSign
• Feature/Setting: Utilize DocuSign "Envelope Sent" trigger to automate feedback request on resource agreement sign-off.
3.20. Monday.com
• Feature/Setting: Monday.com "Automations" set to send feedback item when task (resource use) is marked complete.

Benefits

4.1. Ensures automated, consistent feedback collection without staff intervention.
4.2. Automates actionable insights for resource planning and community engagement.
4.3. Reduces manual work through automation, improving operational efficiency.
4.4. Enhances library patron experience by automating timely feedback requests and resolution tracking.
4.5. Centralizes automatable data for quality-improvement, audits, and administrative reporting.