Automatic ETA updates for recipients and hospital staff

Purpose

1.1. Provide real-time Estimated Time of Arrival (ETA) for air ambulance arrivals to recipients and hospital staff to enhance readiness and coordination.
1.2. Automatically synchronize dispatch systems, flight tracking data, and communication channels to update stakeholders promptly during emergencies.
1.3. Reduce manual communications, minimize errors, and improve patient preparedness by ensuring all staff and recipients receive precise, timely ETA information across preferred channels.

Trigger Conditions

2.1. New air ambulance dispatch initiated in dispatch system.
2.2. Updates to flight progress or status via aviation tracking or GPS APIs.
2.3. Change in ETA calculated by scheduling, route deviations, or weather adjustments.
2.4. Arrival/landing event confirmation received electronically.

Platform Variants

3.1. Twilio SMS
• Feature: Messaging API; configure webhook for sending SMS trigger on ETA update.
3.2. SendGrid
• Feature: Email API; set up dynamic template to email updated ETA to a distribution list.
3.3. Slack
• Feature: Incoming Webhooks; configure channel notifications for staff on ETA revision.
3.4. Microsoft Teams
• Feature: Connector API; automate message cards with ETA updates in designated channels.
3.5. PagerDuty
• Feature: Events API; trigger incident notifications upon dispatch/ETA change.
3.6. Salesforce Health Cloud
• Feature: Process Builder/Flows; update custom objects and send alerts on status change.
3.7. Google Calendar
• Feature: Calendar API; auto-update event start times for emergency receiving teams.
3.8. WhatsApp Business API
• Feature: Send Message endpoint; deploy personalized ETA alerts to verified numbers.
3.9. Cisco Webex
• Feature: Webex Bots; configure real-time message relay of updated ETAs.
3.10. AirMap
• Feature: Flight API; extract current position and ETA for broadcast.
3.11. Garmin InReach
• Feature: Device Messaging API; capture GPS/ETA and send automated notifications.
3.12. RapidSOS
• Feature: Alerts API; auto-send ETA and location change reports to integrated systems.
3.13. Epic EHR
• Feature: App Orchard API; update care team notification modules for patient readiness.
3.14. SAP ERP
• Feature: Notification Center; schedule internal pop-ups on ETA progress.
3.15. Zendesk
• Feature: Triggers/Automations; auto-create/resolved tickets on air ambulance ETAs.
3.16. ServiceNow
• Feature: Flow Designer; push workflow notifications to relevant hospital roles.
3.17. Smartsheet
• Feature: Data Shuttle; auto-update shared ETA sheet and alert collaborators.
3.18. AWS SNS
• Feature: Publish/Subscribe; broadcast ETA changes to multi-channel subscribers.
3.19. Azure Logic Apps
• Feature: Scheduled Connector; build flows for ETA-driven hospital process triggers.
3.20. Google Pub/Sub
• Feature: Topic subscription; trigger downstream actions on flight ETA modification.
3.21. Mailgun
• Feature: Send Email API; automate alert emails regarding updated air ambulance arrivals.
3.22. Pusher
• Feature: Event Channels; instant ETA push notifications to web/mobile apps.
3.23. Firebase Cloud Messaging
• Feature: Send Message API; distribute updated ETAs through healthcare mobile apps.
3.24. Trello
• Feature: Power-Up Automation; update air rescue boards with new ETA cards.

Benefits

4.1. Eliminates manual follow-ups, reducing administrative workload and error.
4.2. Enhances operational readiness for hospital intake and resource allocation.
4.3. Improves stakeholder satisfaction with proactive, multi-channel communication.
4.4. Ensures compliance with standard operating procedures for emergency care coordination.