Geolocation-based crew assignment and notifications

**1. Purpose**

1 Automate real-time crew assignment based on geolocation to dispatch the nearest available air ambulance rapidly.

2 Instantly notify crews with mission details and location updates through multi-channel communication (SMS, push, email, voice, chat).

3 Optimize resource utilization, speed response times, and ensure compliance with regulatory standards for emergency medical dispatch.

4 Streamline coordination among command center, field crews, and medical facilities for seamless patient transfer.

**2. Trigger Conditions**

1 Emergency call received by dispatch center or via connected digital input (911, web form, app).

2 New critical incident logged in case management system (API webhook firing event).

3 Automatic GPS-based signal from emergency beacon/device within coverage area.

4 Update to resource availability (crew or aircraft status change: "available" to "on mission").

**3. Platform Variants**

1 Azure Maps

• Feature: Geolocation API, Routing
  
• Setting: Configure ‘Get Route Directions’ to calculate fastest path and travel time from crew locations to incident.
  

2 Google Maps Platform

• Feature: Distance Matrix, Geocoding API
  
• Setting: ‘distanceMatrix’ function, input crew/incident coordinates; receive ETA for all candidates.
  

3 Mapbox

• Feature: Navigation and Optimization APIs
  
• Setting: ‘Optimized Trips’ endpoint for route and team allocation.
  

4 Twilio

• Feature: Programmable SMS, Voice
  
• Setting: Setup ‘SendMessage’ API for crew SMS notification.
  

5 Nexmo (Vonage)

• Feature: SMS API, Voice Messaging
  
• Setting: Use ‘send-sms’ function to alert members by role.
  

6 SendGrid

• Feature: Send Email API
  
• Setting: 'mail/send' API for mission order email delivery.
  

7 Slack

• Feature: Incoming Webhooks
  
• Setting: ‘chat.postMessage’ for direct or channel crew pings with geolocation tags.
  

8 Microsoft Teams

• Feature: Bots/Connectors
  
• Setting: ‘Create Conversation’ API for real-time dispatch alerts.
  

9 PagerDuty

• Feature: Incident Trigger API
  
• Setting: ‘Create Incident’ endpoint for automated crew escalation.
  

10 Firebase Cloud Messaging

• Feature: Push Notifications
  
• Setting: ‘send’ API for crew mobile devices.
  

11 ServiceNow

• Feature: Orchestration Workflows
  
• Setting: ‘Create Task’ for crew assignment, tied to GIS data.
  

12 Salesforce

• Feature: Field Service Lightning Scheduling
  
• Setting: ‘Create Service Appointment’ with location information autofilled.
  

13 Zapier

• Feature: Multi-app Triggers
  
• Setting: ‘Webhooks by Zapier’ to connect case input and geo assignment logic.
  

14 Okta

• Feature: Identity Management
  
• Setting: User Groups for role-based mobile/voice/contact notification.
  

15 Amazon SNS

• Feature: Topic-based mobile push/SMS
  
• Setting: ‘Publish’ API—targeted messages to teams.
  

16 Aircall

• Feature: Cloud Voice
  
• Setting: ‘Start Outbound Call’ action for live crew briefings.
  

17 INTERFAX

• Feature: Fax API
  
• Setting: ‘SendFax’ for regulatory/legacy notification requirements.
  

18 WhatsApp Business API

• Feature: Messaging
  
• Setting: ‘Send Message’ endpoint to push assignment with incident map link.
  

19 Cisco Webex

• Feature: Messaging Bot
  
• Setting: ‘Create Meeting’ with geo incident context.
  

20 Zendesk

• Feature: Automated Ticket Creation
  
• Setting: ‘Create Ticket’ with geo-location tags for post-dispatch follow-up.
  

**4. Benefits**

1 Minimize emergency response times by proximity-based crew assignment.

2 Eliminate manual dispatcher errors and reduce decision latency.

3 Increase operational transparency and audit trail compliance.

4 Enable flexible, multi-channel crew notifications for any operational scenario.

5 Reduce administrative overhead for fielding, tracking, and closing incidents.