Emergency Dispatch & CommunicationPurpose
1.2. Standardize and automate sharing of incident updates, asset deployment status, and handover communications for mission-critical coordination.
1.3. Facilitate unified response timelines, minimize manual data entry, reduce miscommunication, and meet regulatory compliance for incident documentation and reporting.
Trigger Conditions
2.2. Status update (e.g., crew en route, on scene, completed, diverted).
2.3. Change of patient status or handover to receiving facility.
2.4. Addition of supplementary incident data (e.g., updated coordinates, special instructions).
Platform Variants
• Feature/Setting: Send incident updates as SMS to crews via Twilio API /messages endpoint.
• Sample: Configure trigger to POST data on incident creation/updates.
3.2. Microsoft Teams
• Feature/Setting: Incoming Webhooks; push formatted incident cards to air crew channel.
• Sample: Set POST requests to Teams webhook URL with JSON payload.
3.3. Slack
• Feature/Setting: chat.postMessage API; send real-time updates to private channel for flight crew.
• Sample: Map incident fields to message block structure.
3.4. PagerDuty
• Feature/Setting: Incidents API; open/update incidents via POST/PATCH for medical missions.
• Sample: Map dispatch event to create_incident function with all required parameters.
3.5. ServiceNow
• Feature/Setting: Table API (Incident); create or update records in real-time.
• Sample: Use HTTP POST to sys_incident table, dynamic mapping.
3.6. Salesforce Service Cloud
• Feature/Setting: REST API Case Object; trigger case creation or updates for operations center.
• Sample: POST to /services/data/vXX.X/sobjects/Case with incident fields.
3.7. Zendesk
• Feature/Setting: Tickets API; synchronize ticket creation/incident updates post-dispatch.
• Sample: POST to /api/v2/tickets.json with payload.
3.8. Google Chat
• Feature/Setting: Webhook integration; send incidents to a designated room.
• Sample: Format incident data as cards in webhook request.
3.9. WhatsApp Business API
• Feature/Setting: Send template messages for urgent incident notifications.
• Sample: POST JSON with incident summary to /v1/messages.
3.10. Microsoft Outlook
• Feature/Setting: Graph API; auto-email crews via sendMail action on status update triggers.
• Sample: Map incident alert body and attachment.
3.11. Google Calendar
• Feature/Setting: Events API; auto-create calendar events for air crew missions.
• Sample: POST to /calendars/calendarId/events with incident times.
3.12. AirTable
• Feature/Setting: API; log incident syncs in mission tracking tables.
• Sample: PATCH records with crew response times.
3.13. Asana
• Feature/Setting: Tasks API; create or update tasks for new medical missions.
• Sample: POST to /projects/projectID/tasks with incident description.
3.14. ClickUp
• Feature/Setting: Task API; auto-update incident tasks in real-time.
• Sample: PATCH to /api/v2/task/task_id.
3.15. Basecamp
• Feature/Setting: Notifications API; push incident assignment to relevant teams.
• Sample: POST to /buckets for To-do creation.
3.16. Monday.com
• Feature/Setting: GraphQL API; trigger new board items on incident allocation.
• Sample: Run mutation for item creation.
3.17. HubSpot
• Feature/Setting: CRM Engagements API; log emergency calls and response.
• Sample: POST to /engagements/v1/engagements.
3.18. Trello
• Feature/Setting: Card API; create/modify mission cards.
• Sample: POST to /1/cards with incident info.
3.19. Freshdesk
• Feature/Setting: Ticket API; log and update dispatches via tickets.
• Sample: POST to /api/v2/tickets.
3.20. DocuSign
• Feature/Setting: eSignature API; send incident report forms to medical crew for signature.
• Sample: POST to /v2.1/accounts/{accountId}/envelopes.
Benefits
4.2. Reduces manual handover dependencies, latency, and risk of missed information.
4.3. Strengthens compliance with medical recordkeeping and operational regulations.
4.4. Enables faster, standardized response coordination and mission closure.