Emergency Dispatch & CommunicationPurpose
1.2. Ensures critical clinical information, ETA, and incident context are available in real-time to ED, trauma, surgical, and administrative teams.
1.3. Reduces manual communication errors, accelerates hospital readiness, and improves patient outcomes via seamless, secure data relay.
1.4. Supports compliance with healthcare data protocols, audit trails, and rapid patient handoffs in emergencies.
Trigger Conditions
2.2. Entry or update of clinical data (e.g., vitals, incident notes) on crew device or onboard EHR.
2.3. Confirmation of receiving hospital selection and en route status.
2.4. Timed triggers for update frequency or location-based triggers nearing hospital destination.
Platform Variants
3.1. Twilio SMS
3.1.1. Feature/Setting: Twilio Programmable SMS API—Send message to hospital pre-set phone via endpoint; configure messaging callback for delivery receipts.
3.2. SendGrid
3.2.1. Feature/Setting: SendGrid Mail Send API—Automated, templated email with attached PDF/JSON patient data to hospital intake address.
3.3. Microsoft Teams
3.3.1. Feature/Setting: Incoming Webhook—Send structured patient updates to a selected Teams channel with adaptive cards.
3.4. Slack
3.4.1. Feature/Setting: Slack Incoming Webhooks—Push formatted alert and PDF/EMR summary to hospital comms channel.
3.5. Google Sheets
3.5.1. Feature/Setting: Google Sheets API—Create row per call-out; update patient data fields in real-time.
3.6. Salesforce Health Cloud
3.6.1. Feature/Setting: External Services/REST API—Record and update patient journey record, attach incoming pre-hospital assessment.
3.7. Epic EHR
3.7.1. Feature/Setting: FHIR API—POST Observation and Encounter data to patient chart at receiving ED.
3.8. Cerner Millennium
3.8.1. Feature/Setting: Cerner Open Developer Experience (code API)—Transmit patient PreArrival data bundle to selected facility.
3.9. Meditech
3.9.1. Feature/Setting: HL7 ORU^R01—Route observations and structured notes with demographic/admission fields.
3.10. WhatsApp Business API
3.10.1. Feature/Setting: Send template message with critical patient status and ETA to on-call group.
3.11. PagerDuty
3.11.1. Feature/Setting: Event API V2—Trigger hospital incident alert with attached case summary.
3.12. ServiceNow
3.12.1. Feature/Setting: ITSM Integration—Generate Incident record on patient ETA update, add notes.
3.13. DocuSign
3.13.1. Feature/Setting: Send Envelope API—Dispatch secure, sign-required handoff summary for audit.
3.14. AWS SNS (Simple Notification Service)
3.14.1. Feature/Setting: SNS Publish—Push emergency data payload to hospital-controlled topic endpoint.
3.15. Microsoft Outlook 365
3.15.1. Feature/Setting: Graph API—Send formatted/high-priority email with inline patient criticals to pre-configured contacts.
3.16. Google Drive
3.16.1. Feature/Setting: Drive API—Upload and share case-specific folder with file link sent to authorized hospital account.
3.17. SFTP (Secure File Transfer)
3.17.1. Feature/Setting: Automated SFTP upload—Deposit structured pre-hospital file in monitored hospital inbox folder.
3.18. ZOHO Creator
3.18.1. Feature/Setting: Workflow Automation—Insert or update patient record via API and trigger hospital alert workflow.
3.19. Cisco Webex
3.19.1. Feature/Setting: Webex Bot API—Post alert with patient summary, facilitate staff acknowledgment.
3.20. RedCap
3.20.1. Feature/Setting: Data Entry API—Push structured pre-hospital data into trauma registry for immediate access.
3.21. Azure Logic Apps
3.21.1. Feature/Setting: Logic App—Orchestrate multi-endpoint routing of patient data, condition-based on routing rules.
3.22. IBM Cloud Functions
3.22.1. Feature/Setting: Event-driven function—Transform and relay inbound data formats to hospital APIs on dispatch event.
Benefits
4.2. Enables automated compliance logging of all communications and handoffs.
4.3. Enhances hospital team readiness and coordination for incoming critical patients.
4.4. Improves patient safety and supports adherence to national/international healthcare interoperability standards.
4.5. Delivers scalable, customizable, and secure integration with existing hospital workflows and diverse platforms.