Real-time staff and ambulance availability alerts

Purpose

1.1. To inform emergency dispatchers, medical coordinators, and command centers of real-time staff and air ambulance vehicle status, ensuring rapid resource allocation and improved patient outcomes.
1.2. Provide instant cross-channel alerts (SMS, push, email, in-app) on crew readiness, helicopter/aircraft/ground ambulance availability, and shift changes, synchronized across medical, operations, and response systems.
1.3. Enable decisions for dispatch prioritization, crew scheduling, rerouting, and protocol enforcement, reducing response time and manual intervention.

Trigger Conditions

2.1. Shift sign-in or sign-out logged by staff in scheduling software.
2.2. Air ambulance status change detected (e.g., mission-ready, in-mission, maintenance) in fleet management system.
2.3. Critical parameter met: crew fatigue alert, minimum crew required but missing, or newly freed air/ground vehicle.
2.4. API/Webhook event from emergency call center or EHR indicating demand spike or incident.

Platform Variants

3.1. Twilio SMS
• Feature/Setting: Messaging Services > Create SMS alert template; configure "To" with dispatch numbers; link to webhook for staff status change.
3.2. SendGrid
• Feature/Setting: Dynamic Transactional Templates; API v3 “Mail Send” for instant staff email notifications.
3.3. Slack
• Feature/Setting: Incoming Webhooks; channel = #dispatch_alerts; JSON payload with crew/ambulance status.
3.4. Microsoft Teams
• Feature/Setting: Connector; flow triggers adaptive card update on staff or vehicle availability.
3.5. PagerDuty
• Feature/Setting: Events API v2; incident trigger for “staff unavailable” or “ambulance ready.”
3.6. Webex Teams
• Feature/Setting: Webhooks API; send in-room alert to dedicated “EMS Dispatch” space.
3.7. Firebase Cloud Messaging
• Feature/Setting: Push notification to mobile app for crew; configure topic “availability-updates.”
3.8. ServiceNow
• Feature/Setting: Flow Designer; automate Incident Creation for unavailable/ready resources.
3.9. Google Workspace (Gmail API)
• Feature/Setting: Draft/send alert emails using Apps Script or API, addressed to dispatch and ops.
3.10. Microsoft Outlook 365
• Feature/Setting: Power Automate > Send Email (V2); dynamic content fields for staff/resource updates.
3.11. Discord
• Feature/Setting: Webhook API; send structured embed to dispatch/admin channel.
3.12. WhatsApp Business API
• Feature/Setting: Message endpoint; configure pre-approved template for instant crew updates.
3.13. Amazon SNS
• Feature/Setting: Publish alert to topic “EMSStaffAlerts”; subscribe endpoints: SMS, email, Lambda.
3.14. Google Chat
• Feature/Setting: Incoming Webhook URL to post real-time updates to “Air Ambulance Ops” room.
3.15. Telegram Bot
• Feature/Setting: Bot API sendMessage; targeted group of dispatchers and MedOps admins.
3.16. Zendesk
• Feature/Setting: Trigger > Notify target (URL or email) on staff assignment or schedule changes.
3.17. Salesforce
• Feature/Setting: Process Builder > send custom notification or Chatter post on resource status event.
3.18. HubSpot
• Feature/Setting: Workflow > Send internal SMS or notification to care teams upon availability shift.
3.19. Freshservice
• Feature/Setting: Automator > Create/update incident for unavailable/available air asset.
3.20. Monday.com
• Feature/Setting: Automation > Notify team/board, auto-tag staff on critical changes in assignment/status.

Benefits

4.1. Instant resource awareness for dispatch and operations, cutting response delays.
4.2. Multi-channel redundancy ensures all key personnel remain informed regardless of location.
4.3. Automation reduces manual coordination and mitigates communication errors.
4.4. Real-time data enables better readiness tracking, legal compliance, and resource optimization.
4.5. Improved staff satisfaction due to clarity on duty/exceptions and faster incident closure.