Employee & Operation Management**Purpose**
1.2. Ensure timely delivery of operational updates, streamline staff coordination, reduce waiting on manual calls or person-to-person transmission.
1.3. Centralize communication history for compliance and dispute resolution.
1.4. Enable multi-channel message delivery (SMS, chat apps, email, push notifications) for maximum reach.
**Trigger Conditions**
2.2. New health/safety protocols to be communicated.
2.3. Low inventory or supply arrival notifications.
2.4. Emergency alerts (fire, health hazard, unforeseen closures).
2.5. Special event or menu changes requiring all-hands notification.
2.6. Performance or employee recognition broadcasts.
**Platform Variants**
3.1. **Twilio SMS Group Messaging**
• Feature: Messaging Service API; set up group sender, specify staff phone numbers.
• Sample: Configure sender, input recipient list, message template, event webhook.
3.2. **Slack**
• Feature: Incoming Webhook; post updates to #staff-operations channel.
• Sample: Generate Slack webhook, format JSON with alert text, schedule trigger.
3.3. **Microsoft Teams**
• Feature: Channel Messages API; automate posts to restaurant staff channel.
• Sample: Register Teams app, authenticate, set POST to /v1.0/teams/{id}/channels/{id}/messages.
3.4. **Telegram Bot**
• Feature: sendMessage API; deliver group notifications to staff chat.
• Sample: Create bot, acquire chat_id, use sendMessage endpoint with alert text.
3.5. **Discord**
• Feature: Webhook URL message; send announcements to “#staff-bulletins.”
• Sample: Set up Discord channel webhook, post content from automation event.
3.6. **WhatsApp Business API**
• Feature: Group Send API; message all in restaurant staff group.
• Sample: Register business number, use /v1/messages, message type “group.”
3.7. **Signal**
• Feature: Group SendMessage; automate outgoing group threads.
• Sample: Configure bot, specify group ID and message, link to event actions.
3.8. **Facebook Messenger**
• Feature: Send API; post to staff group chat page.
• Sample: Create page access token, use /me/messages for group message.
3.9. **Google Chat**
• Feature: Webhook message; post info in “Operations” room.
• Sample: Generate webhook, send JSON POST with formatted update.
3.10. **WeChat Official Account**
• Feature: Mass Message API; staff bulk push in group.
• Sample: Use /cgi-bin/message/mass/sendall, segment staff OpenIDs, form message.
3.11. **Viber**
• Feature: Public Account Messages API; group message endpoint.
• Sample: Connect Viber public account, use POST to send group alert.
3.12. **LINE Messaging API**
• Feature: Multicast API; notify multiple staff at once.
• Sample: Use /v2/bot/message/multicast, feed user IDs, structure message.
3.13. **Pushbullet**
• Feature: Push to Shared Channel; instant staff group push.
• Sample: Channel tag, API key, set push content on event detection.
3.14. **Mattermost**
• Feature: Incoming Webhook; send to #kitchen-staff or #waiter-teams.
• Sample: Obtain webhook, trigger REST POST on alert conditions.
3.15. **Rocket.Chat**
• Feature: REST API Chat Message; automate group notifications.
• Sample: Use /api/v1/chat.postMessage, set roomId for staff group.
3.16. **Flock**
• Feature: Webhook bots; group alerts in “Staff Announcements.”
• Sample: Generate Flock app bot key, post message JSON to webhook.
3.17. **Zulip**
• Feature: Send Message API; targeted stream/group topic post.
• Sample: Use POST /api/v1/messages, set to ‘staff’ stream.
3.18. **Yammer**
• Feature: Messages API; company group broadcast.
• Sample: API token, group ID, POST message to group endpoint.
3.19. **SendGrid Email API**
• Feature: Multiple Recipient Email send; staff group template.
• Sample: Build recipient array, send dynamic template, trigger on event.
3.20. **Mailgun**
• Feature: Batch Email API to staff aliases.
• Sample: Set domain, use /messages endpoint, build batch recipient string.
**Benefits**
4.2. Supports staff accountability with confirmation options and audit trails.
4.3. Automates multi-channel reach (chat, SMS, email), ensuring no staff left out.
4.4. Scales seamlessly as restaurant staff headcount fluctuates.
4.5. Templates and scheduling reduce repetitive management effort.