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Systematic feedback collection from employer partners

Purpose

 1.1. Systematically gather structured and unstructured feedback from employer partners collaborating in apprenticeship programs.
 1.2. Capture insights on apprentice performance, skill gaps, curriculum alignment, and satisfaction levels.
 1.3. Automate reminders, follow-ups, and data consolidation to maximize actionable input for continuous program improvement.
 1.4. Integrate multi-channel outreach to ensure wide participation and data reliability.
 1.5. Sync partner feedback data directly into evaluation dashboards and reports for decision-makers.

Trigger Conditions

 2.1. Scheduled intervals (e.g., end-of-placement, quarterly reviews).
 2.2. Completion of apprentice's work period or significant project milestone.
 2.3. Employer’s submission of apprentice evaluation.
 2.4. Manual trigger by apprenticeship coordinator after partner engagement.
 2.5. Partner inactivity or lapse in feedback over a defined period.

Platform Variants

 3.1. Microsoft Forms
  • Feature: Automated feedback form distribution via Microsoft Flow (Power Automate)
  • Sample: Configure trigger to send form upon apprentice placement completion.
 3.2. Google Forms
  • Feature: Auto-email form link via Apps Script or Google Workspace APIs
  • Sample: Script scheduled batch sends based on spreadsheet data.
 3.3. SurveyMonkey
  • Feature: Webhook API for dynamic survey invitations
  • Sample: POST /v3/surveys/{id}/collectors
 3.4. Typeform
  • Feature: Responses API for fetching and auto-tagging feedback
  • Sample: Query /forms/{form_id}/responses after submission.
 3.5. Qualtrics
  • Feature: Distributions API for automatic invites
  • Sample: Create distribution on apprentice milestone via POST /distributions.
 3.6. Zoho Survey
  • Feature: Integration API for scheduled campaign triggers
  • Sample: Configure survey send on custom event via Zoho Flow.
 3.7. Airtable
  • Feature: Update records and trigger form requests
  • Sample: Use Automations to send form link when new record is added.
 3.8. Outlook 365
  • Feature: Calendar/Email trigger for feedback requests
  • Sample: Event-based email via Outlook REST API.
 3.9. Slack
  • Feature: Workflow Builder to DM employers feedback surveys
  • Sample: Use workflow step to post survey link after defined trigger.
 3.10. Trello
  • Feature: Card activity triggers feedback requests via Power-Ups
  • Sample: Auto-send feedback invitation when card moved to “Review” list.
 3.11. Zendesk
  • Feature: Trigger API to send satisfaction survey ticket after case closure
  • Sample: POST /api/v2/tickets for survey delivery.
 3.12. Salesforce
  • Feature: Process Builder to email personalized feedback forms
  • Sample: Workflow after Opportunity/Case marked “Closed.”
 3.13. Mailchimp
  • Feature: Campaign trigger to employer list segment
  • Sample: Automated feedback request email post engagement.
 3.14. HubSpot
  • Feature: Workflow automation for post-interaction survey
  • Sample: Auto-send feedback form through workflow criteria.
 3.15. DocuSign
  • Feature: Request formal feedback via Envelope API
  • Sample: Send feedback document for electronic signature.
 3.16. Twilio SMS
  • Feature: Programmable SMS to send feedback request links
  • Sample: POST to /Messages API for link delivery.
 3.17. WhatsApp Business
  • Feature: Message template API for survey links
  • Sample: Send pre-approved feedback invitation.
 3.18. Google Sheets
  • Feature: Apps Script to trigger feedback collection automation
  • Sample: Time-based trigger to send feedback forms.
 3.19. Intercom
  • Feature: Auto-messaging for post-service feedback
  • Sample: Event-based message push with survey link.
 3.20. Freshdesk
  • Feature: Scenario Automation to send CSAT survey
  • Sample: Automatically email after ticket resolution.
 3.21. Monday.com
  • Feature: Automations for status change-triggered surveys
  • Sample: Send survey link on item completion.
 3.22. Asana
  • Feature: Rule automation for feedback request at task closure
  • Sample: Trigger survey invite when task marked “Done.”

Benefits

 4.1. Ensures consistent, timely, and unbiased feedback for quality improvement.
 4.2. Reduces manual follow-ups and administrative effort.
 4.3. Increases employer engagement with automated, seamless communications.
 4.4. Provides a centralized feedback repository for data-driven decisions.
 4.5. Supports multi-channel outreach to maximize response rates and accessibility.

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