Entertainment & Performer ManagementPurpose
1.2. Ensures timely, accurate, and traceable interactions, reducing manual errors and delays in message delivery and response management.
1.3. Centralized record-keeping systems automate storing, referencing, and tracking correspondence histories for compliance and operational efficiency.
1.4. Supports multi-channel messaging (SMS, email, messaging apps, calendar invites), automating notifications and reminders related to arena events, confirmations, and document exchanges.
Trigger Conditions
2.2. Contract upload or successful e-signature event.
2.3. Scheduled reminders for upcoming performances (arrival, rehearsals, etc.).
2.4. Update in performer technical rider or hospitality requirements.
2.5. Payment milestone (invoice generated, payment released).
2.6. Event-day automated check-ins or last-minute operational updates.
2.7. Completion of event for feedback request automation.
Platform Variants
3.1. Twilio SMS
• Feature/Setting: Automate SMS delivery using Programmable Messaging API; configure webhooks for real-time performer updates.
3.2. SendGrid
• Feature/Setting: Automate transactional and marketing emails using Dynamic Templates API for contract, logistics, and confirmation emails.
3.3. Slack
• Feature/Setting: Automate direct and channel notifications via the Slack API to performer agents for coordination and updates.
3.4. Microsoft Teams
• Feature/Setting: Automate message and meeting invites using Graph API for real-time collaboration with agents.
3.5. WhatsApp Business API
• Feature/Setting: Automate appointment reminders, confirmations, and feedback using automated WhatsApp messages.
3.6. Outlook Calendar
• Feature/Setting: Automate calendar invites and reminders using Graph API for event logistics.
3.7. Google Workspace (Gmail, Calendar)
• Feature/Setting: Automate scheduled Gmail messages and Google Calendar event invites via Google Apps Script API.
3.8. HubSpot CRM
• Feature/Setting: Automate deal-stage based emails and task assignments using Workflows API to nudge agents.
3.9. Salesforce
• Feature/Setting: Automate outbound communications from Contact/Opportunity triggers using Process Builder and Apex APIs.
3.10. Zendesk
• Feature/Setting: Automate ticket creation for agent queries and use Macros API for templated responses.
3.11. Discord
• Feature/Setting: Automate server-based alerts to performer teams using Discord Webhook API.
3.12. Telegram Bot API
• Feature/Setting: Automate event notifications and confirmations via Telegram bots.
3.13. Zoom
• Feature/Setting: Automate meeting scheduling and reminders with integration API for performance coordination.
3.14. DocuSign
• Feature/Setting: Automate e-signature requests and status notifications through DocuSign Connect API.
3.15. Aircall
• Feature/Setting: Automate call logs and voicemail notifications to agents using Aircall API.
3.16. Monday.com
• Feature/Setting: Automate task assignments and status updates to performer agent boards via Monday.com API.
3.17. Trello
• Feature/Setting: Automate card creation, movement, and reminders for performer management pipelines using Trello API.
3.18. Asana
• Feature/Setting: Automate task handoffs, deadline alerts, and status notifications using Asana API.
3.19. Mailgun
• Feature/Setting: Automate high-volume custom emails for contract, technical, and hospitality documentation with Mailgun API.
3.20. Intercom
• Feature/Setting: Automate live chat and automated message drip campaigns for pre- and post-event touchpoints through Intercom API.
Benefits
4.2. Reduces manual labor and risk of miscommunication via automation of routine notifications and reminders.
4.3. Ensures consistent, trackable, and automatable record of all communications for audit and compliance.
4.4. Automates multi-channel engagement, allowing agents to respond on their preferred platforms without additional effort.
4.5. Frees up staff time, automating operational workflows for scalability and reliability in performer management.