Push notifications for last-minute changes or cancellations

Purpose

1.1. Automate real-time communication of last-minute event changes or cancellations to affected attendees for municipal tourism events.
1.2. Automates information flow to minimize confusion, disseminate urgent updates, enhance visitor experience, and safeguard public relations.
1.3. Enables the department to automatedly notify all event stakeholders instantly using a diverse multi-channel push notification strategy.

Trigger Conditions

2.1. Automation triggers when event status is changed to “canceled” or “rescheduled” in the event management calendar.
2.2. Automate based on last-minute logistical updates, severe weather alerts, venue unavailability, or government advisories.
2.3. Optionally automate a manual override via organizer dashboard for unscheduled disruptions.

Platform Variants

3.1. Twilio SMS
• Feature/Setting: Configure automated SMS API with event update template and recipient list.
3.2. SendGrid
• Feature/Setting: Automate transactional email via single send API for urgent bulk notifications.
3.3. Firebase Cloud Messaging (FCM)
• Feature/Setting: Automate push notifications using topic messaging for app users.
3.4. Pusher Beams
• Feature/Setting: Automate event-driven push notifications to iOS/Android devices.
3.5. Slack
• Feature/Setting: Automate event update alerts via incoming webhooks to subscriber channels.
3.6. Microsoft Teams
• Feature/Setting: Automate message cards in channels with action links for event updates.
3.7. OneSignal
• Feature/Setting: Automate web/app push notifications using segmentation based on RSVP status.
3.8. Webex
• Feature/Setting: Automate bot messages or space posts to notify department members.
3.9. Telegram Bots
• Feature/Setting: Automate broadcast updates with event status through the sendMessage API.
3.10. WhatsApp Business API
• Feature/Setting: Automate template message broadcast to attendee opt-in contacts.
3.11. Discord
• Feature/Setting: Automate updates via webhook to event-specific channels for community engagement.
3.12. Mailgun
• Feature/Setting: Automate rapid transactional email using the Messages API.
3.13. Infobip
• Feature/Setting: Automate SMS, Viber, or WhatsApp push via unified communication API for instant alerts.
3.14. Zenvia
• Feature/Setting: Automate text and rich media alerts through SMS and WhatsApp APIs.
3.15. Amazon SNS
• Feature/Setting: Automate multi-protocol pub/sub push notifications for large audience segments.
3.16. Apple Push Notification Service (APNS)
• Feature/Setting: Automate iOS push using token-based authentication for tourism app users.
3.17. Google Calendar API
• Feature/Setting: Automate attendee notification on event object change or cancellation.
3.18. Facebook Messenger Bots
• Feature/Setting: Automate messaging subscribers automatedly with update templates using Send API.
3.19. Viber API
• Feature/Setting: Automate one-way and interactive cancellation alerts to public accounts.
3.20. HubSpot Workflows
• Feature/Setting: Automate email/SMS/in-app notification sequences on event trigger logic.
3.21. Salesforce Marketing Cloud
• Feature/Setting: Automate MobilePush and Journey Builder for orchestrated multi-channel alerts.
3.22. SignalWire
• Feature/Setting: Automate programmable messaging for fast bulk notification by region or list.

Benefits

4.1. Automates immediate dissemination of critical updates, reducing attendee uncertainty.
4.2. Automation increases operational agility and minimizes manual effort in crisis situations.
4.3. Multi-channel notification automation ensures broad and reliable recipient coverage.
4.4. Automated auditable logs for all alerts, aiding compliance and review.
4.5. Automation enhances the department’s public trust and event recovery response.