Automate post-event feedback collection

Purpose

1.1. Collect participant feedback after Aikido events or seminars to evaluate satisfaction, improve future sessions, and maintain engagement.
1.2. Automate the process to ensure timely outreach, higher response rates, and streamlined data aggregation for instructors and administrators.
1.3. Enable analytics-driven improvements by gathering structured responses and exporting results for deeper analysis.
1.4. Minimize manual work, eliminate lost opportunities for follow-up, and foster community loyalty.

Trigger Conditions

2.1. Event or seminar end-time recorded in event management system.
2.2. Automated attendance check-in completion.
2.3. Scheduled trigger: X hours or days after event completion.
2.4. Manual admin approval to initiate feedback workflow.

Platform Variants

3.1. Twilio (Programmable SMS)
• Feature/Setting: API — Send SMS feedback request to participant list.
• Sample: POST /Messages with recipient, sender, message body.
3.2. SendGrid (Mail Send API)
• Feature/Setting: API — Send templated feedback request emails.
• Sample: POST v3/mail/send using dynamic_template_data for personalization.
3.3. Google Workspace (Sheets, Forms)
• Feature/Setting: Apps Script — Generate form, auto-email links, collect responses to a Sheet.
3.4. Typeform
• Feature/Setting: API/Webhooks — Create feedback form, send link to attendees.
• Sample: POST /responses for webhook collection.
3.5. Microsoft Power Automate (Outlook & Forms)
• Feature/Setting: Flow — Email feedback form post-event via automated flows.
3.6. Slack
• Feature/Setting: API — Use chat.postMessage to DM feedback link to event-specific channels.
3.7. SurveyMonkey
• Feature/Setting: API — Create/send survey, collect responses via Webhooks.
3.8. WhatsApp Business API
• Feature/Setting: Send message templates to contacts with feedback link after event.
3.9. Mailchimp
• Feature/Setting: Automated Campaigns — Scheduled email with embedded feedback form or link.
3.10. Zoho Survey
• Feature/Setting: API/Workflow — Create survey, send email invitations automatically post-event.
3.11. HubSpot
• Feature/Setting: Workflow/Survey Tool — Trigger post-event feedback email sequence.
3.12. Airtable
• Feature/Setting: Automations — Send personalized email with feedback form driven by event completion record.
3.13. ActiveCampaign
• Feature/Setting: Automated Emails — Send survey link as part of event follow-up sequence.
3.14. Pipedrive
• Feature/Setting: Workflow Automation — Email feedback requests when organization event is marked as completed.
3.15. Calendly
• Feature/Setting: Workflows — After meeting, auto-email survey invitation.
3.16. Salesforce (Marketing Cloud)
• Feature/Setting: Journey Builder — Trigger feedback email or SMS post-event, track response.
3.17. Monday.com
• Feature/Setting: Automations — When item status set to ‘Event Complete,’ send integrated feedback form via email.
3.18. Eventbrite
• Feature/Setting: Automated Follow-up — Email attendees with custom survey after event end.
3.19. Jotform
• Feature/Setting: API — Form link creation and email distribution post-event, collect results.
3.20. Zoom
• Feature/Setting: Webinar/Webhook — On meeting end, trigger feedback email with embedded survey.
3.21. Trello
• Feature/Setting: Butler Automation — When board card status = event complete, trigger feedback collection card or email automation.
3.22. Facebook Messenger (via API)
• Feature/Setting: Send feedback prompt post-event to registered participants through Messenger chat.
3.23. Intercom
• Feature/Setting: Series Automator — Send chat-based survey to attendees logged in post-event.

Benefits

4.1. Immediate, consistent participant outreach, eliminating delays.
4.2. Improved response rates due to timely, multi-channel engagement.
4.3. Centralized feedback data for trend analysis and reporting.
4.4. Less admin overhead, freeing staff to focus on core Aikido instruction.
4.5. Enhanced participant retention and event quality from actionable insights.