Event & Program ManagementPurpose
1.2. Reduce admin workload, automate reminder scheduling, and minimize no-shows or late arrivals.
1.3. Maintain compliance with training attendance requirements and facilitate seamless event management.
1.4. Provide multi-channel, language-specific reminders according to users’ notification preferences.
1.5. Log all reminder communications for audit and planning.
Trigger Conditions
2.2. New participant registration or staff assignment to a session.
2.3. Periodic triggers (e.g., daily, weekly based on schedule).
2.4. Manual trigger by event coordinator for ad hoc reminders.
Platform Variants
• API: Send SMS (`POST /Messages`)
• Configure to send SMS reminders at fixed intervals pre-class with message template personalized with session details.
3.2. SendGrid Email
• API: Send Mail (`POST /mail/send`)
• Automate dispatch of email reminders with session-specific content and RSVP link.
3.3. Microsoft Teams
• Microsoft Graph API: Create chat message (`POST /chats/{id}/messages`)
• Push reminders into Teams chats or channels for coaches and groups.
3.4. Slack
• API: chat.postMessage
• Schedule messages to participant Slack channels/users prior to session start.
3.5. Google Calendar
• API: Events (`POST /calendars/calendarId/events`)
• Auto-create calendar events with reminders for all attendees set at custom intervals.
3.6. WhatsApp Business
• WhatsApp Cloud API: Send message (`/messages`)
• Push session reminders and confirmations directly to mobile users.
3.7. Zoom
• API: Create meeting (`POST /users/{userId}/meetings`), Meeting reminders
• Auto-send Zoom links and reminders to remote session participants.
3.8. Outlook (Microsoft 365)
• Graph API: Create event, send notification (`POST /me/events`)
• Insert recurring appointments with advanced notification.
3.9. Facebook Messenger
• Send API: Send message
• Automated event reminders via Messenger to registered users.
3.10. Mailgun
• API: Send message (`POST /messages`)
• Bulk personalized email reminders with detailed session info.
3.11. Telegram
• Bot API: sendMessage
• Triggered bot reminders to group chats or individuals.
3.12. Apple Calendar (iCloud)
• CalDAV: Create event with reminder
• Sync recurring dives to Apple Calendar with attached notifications.
3.13. Zoho Mail
• API: Send email
• Scheduled mail reminders to dive team and participants.
3.14. RingCentral
• API: Create SMS (`POST /restapi/v1.0/account/~/extension/~/sms`)
• SMS reminders to ensure mobile reach.
3.15. Salesforce
• API: Task/Event creation and workflow email alerts
• Task reminders in CRM, linked to specific client/coach records.
3.16. HubSpot
• Workflow API: Send email notification and task
• Workflow-based reminder email and dashboard task alerts.
3.17. Mailchimp
• API: Send campaign
• Batch scheduled emails personalized per group/segment.
3.18. Pushover
• API: Message (`POST /messages.json`)
• Mobile push notifications for urgent or last-minute reminders.
3.19. Discord
• API: Create message
• Bot or webhook scheduled notifications in training channels.
3.20. Asana
• API: Add task with due date reminders
• Assign session attendance as tasks with deadline alerts.
3.21. ClickSend
• API: Send SMS (`POST /sms/send`)
• Multi-country SMS reminders with scheduled delivery.
3.22. ZoomInfo
• Personalized contact enrichment prior to campaign via API for tailored reminders.
Benefits
4.2. Reduces no-shows, improves operational flow, and satisfaction.
4.3. Frees staff from manual follow-ups.
4.4. Provides audit trails for compliance and accountability.
4.5. Enhances participant experience via preferred and diversified channels.
4.6. Scales seamlessly as the number of sessions or participants increases.