Automated post-event feedback surveys

Purpose

1.1. Automate collecting structured feedback from attendees after chapel events/services, automate analysis of responses for insights and automate follow-up actions.
1.2. Automated post-event feedback surveys automate attendee experience improvements, automate data-driven service refinement, and automatedly close communication loops between leaders and congregation.
1.3. Automating feedback capture automates resource allocation, automates volunteer scheduling based on sentiment, and automates comparative historical reporting.

Trigger Conditions

2.1. Event status update to "Completed" in chapel's event management system.
2.2. Automated time-based trigger—e.g., one hour after an event ends.
2.3. Presence of attendee contact details in registration or check-in automation.
2.4. Receipt of attendance confirmation or automated headcount.
2.5. Manual trigger by worship coordinator in dashboard for ad hoc surveys.

Platform Variants

3.1. Twilio SMS
• Feature/Setting: Use Twilio Programmable Messaging API; automate SMS dispatch to attendee list, configure webhook for responses.

3.2. SendGrid
• Feature/Setting: Automate Single Send Campaigns; set up dynamic templates for surveys, configure Inbound Parse for automated response tracking.

3.3. Mailchimp
• Feature/Setting: Automate post-event email surveys via Customer Journeys; configure merge tags for personalization, automate open/click response webhooks.

3.4. Google Forms
• Feature/Setting: Automate prefilled form links for each attendee; configure automated response notifications and Google Sheets row insertion trigger.

3.5. Typeform
• Feature/Setting: Automate form distribution via shareable links or embed; configure Webhooks for real-time response automation.

3.6. SurveyMonkey
• Feature/Setting: Automated email collector setup; configure response webhook and automate sending follow-ups.

3.7. Microsoft Power Automate
• Feature/Setting: Automate survey dispatch using Forms Connector; automate triggers from Outlook calendar or Teams event completed status.

3.8. Airtable
• Feature/Setting: Automate new records for each event with Forms; automate notification and response collation with Automations feature.

3.9. HubSpot
• Feature/Setting: Automate post-event surveys via Email Workflow; configure event-based triggers from CRM Event Object.

3.10. Zoho Survey
• Feature/Setting: Automate sending personalized survey links via Zoho CRM/Creator integration; automate response tracking API.

3.11. Constant Contact
• Feature/Setting: Automate Email Automation based on event triggers in Contacts list; integrate with RSVP tools via API.

3.12. Slack
• Feature/Setting: Automate channel notifications or direct survey messages; Use Workflow Builder to automate survey link dispatch.

3.13. Salesforce
• Feature/Setting: Automate Survey from Event Object finish; automate response logging under Contact records.

3.14. Eventbrite
• Feature/Setting: Automate post-event survey emails using Event Completed Webhook; automate custom survey links in Email API.

3.15. WhatsApp Business API
• Feature/Setting: Automate survey message campaign post-event; automate reply tracking through automated Webhook callbacks.

3.16. ActiveCampaign
• Feature/Setting: Automate follow-up automations using campaign triggers; event signup tags start survey sequence.

3.17. Facebook Messenger API
• Feature/Setting: Automate message bot to send survey and auto-collect answers for analysis.

3.18. Monday.com
• Feature/Setting: Automate Item Update to trigger survey automation; use Forms widget and automated notification integration.

3.19. JotForm
• Feature/Setting: Automate survey form links in personalized emails; automate response sync to cloud storage.

3.20. Intercom
• Feature/Setting: Automate post-event message/send survey bot to contacts; configure trigger based on segment/event update.

Benefits

4.1. Automates closing feedback loops, ensuring timely post-event insights.
4.2. Automates distribution across SMS, email, and messaging apps for maximum reach.
4.3. Automates analytics—sentiments, suggestion trends, satisfaction scores.
4.4. Automates follow-up communication for unresolved concerns.
4.5. Reduces admin work and automates historic event comparisons, improving continual chapel service quality.
4.6. Automates volunteer recognition and improvement actions based on feedback.
4.7. Increases participation rates through varied automated outreach channels.
4.8. Automates data export to CRMs, analytics, and church management software.